Customer Service Representative

Ideal Tridon Group

. Respond to customer inquiries by telephone, e-mail, and chat .

Posted 10/17/2026full-timeBoyertown • Pennsylvania • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to resolve inquiries and complaints efficiently. Proficient in using customer relationship applications and maintaining accurate records of customer interactions.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsProficient Computer SkillsExperience With MacolaProblem Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementOrder EntryTechnical Problem ResolutionData EntryCustomer Account Maintenance

Soft Skills

Active ListeningService-OrientedTeam CollaborationIndependent WorkProfessionalism

Tools & Technologies

MacolaCustomer Relationship Application

Industry Keywords

Customer InquiriesCustomer ComplaintsCustomer SatisfactionComplex RequestsOpen-Floor Environment

About the role

Key responsibilities & impact

Respond to customer inquiries by telephone, e-mail, and chat
Provide non-technical and technical problem resolution
Collect and enter orders for new or additional products or services
Handle customer questions and complaints, escalating issues to assigned specialists or appropriate staff
Expand product and service knowledge by working with specialists
Resolve customer problems and concerns
Maintain customer accounts and records of customer interactions
Resolve complex or unusual requests requiring customized responses
Communicate solutions and requested information to customers
Analyze customer service needs and refer matters to service or technical departments
Provide internal teams with updates on customer needs and factors contributing to customer satisfaction
Support products that are more complex or critical as assigned
Use a customer relationship application or database to record activities and research product information
Work independently within established procedures
Perform other related duties as assigned

Requirements

What you’ll need

Excellent communication skills including active listening
Service-oriented and able to resolve customer grievances professionally and efficiently
Proficient computer skills with the ability to learn new software
Experience with Macola a plus
Must be comfortable and efficient in working in a busy open-floor environment
Must be comfortable working in a team environment as well as individually
High school diploma or equivalent
Customer service experience required
Typically requires 3-5 years of related experience or may need 2 years’ experience with additional specialized training and/or certification
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Monday-Friday availability, 8:30 AM - 5:00 PM with a 30-minute lunch; overtime per business need

Benefits

Comp & perks

Medical/Dental/Vision Insurance
Company paid Short-Term and Long-Term Disability Insurance
Company paid Basic Life and AD&D Insurance
Generous 401(k) retirement plan
Flexible Spending Account
Health Savings Account
Generous PTO
Company Paid Holidays