Call Center Coordinator – 1st Shift

Idealease

. Provide excellent customer service to all callers .

Posted 10/17/2026full-timeNorth Barrington • Illinois • United StatesJunior💰 $16 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, active listening, and the ability to manage high-pressure situations. Proficient in multitasking and adapting to new software while maintaining attention to detail and efficiency.

Highest-signal resume keywords

Customer Service ExperienceVerbal And Written Communication SkillsActive Listening SkillsMicrosoft Office SkillsAbility To Multi-Task

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionTyping SkillsAttention To DetailBasic Computer SkillsData Collection

Soft Skills

Interpersonal SkillsEmpathyAdaptabilityTeamworkTime Management

Certifications & Qualifications

High School DiplomaGeneral Education Degree (GED)

Industry Keywords

Call Center MetricsInbound And Outbound CallsService AssignmentsCustomer IssuesCompany Meetings

About the role

Key responsibilities & impact

Provide excellent customer service to all callers
Answer inbound calls and collect data from callers pertaining to a breakdown
Place outbound phone calls to seek authorization to proceed with servicing a down unit or seek answers pertaining to a down unit
Meet and/or exceed call center metrics
Adapt well to change and accept constructive feedback
Develop understanding of Idealease Best Practices
Maintain a basic understanding of facilitating service assignments
Communicate and cooperate with all departments
Attend company meetings as required
Handle all customer issues in a professional and courteous manner
Complete assigned tasks efficiently, accurately, and within the allotted time frame
Participate in company-sponsored training events
Promote cooperation, teamwork, and goodwill with fellow employees
Display honesty in all company-related dealings

Requirements

What you’ll need

Excellent professional verbal and written communication skills
Strong active listening skills and ability to empathize with callers under high pressure situations
Ability to multi-task (talking and typing)
Strong attention to detail
Above average typing skills; 30 WPM minimum
Ability to adapt to new software and processes
Basic Microsoft Office skills
Must live in Chicago land area for on-site training
High school diploma or general education degree (GED) required
1 year of customer service experience
Experience working with inbound and outbound calls, customer retention, and/or customer service
Intermediate Microsoft Office skills
Excellent interpersonal and communication skills
Comfortable working in a high volume fast pace role
Demonstrated ability to prioritize tasks and manage time efficiently
Basic computer skills in various software and web-based applications
This position may not remain 100% remote or remote indefinitely

Benefits

Comp & perks

Eagerly participate in company sponsored training events