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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication, active listening, and the ability to manage high-pressure situations. Proficient in handling inbound and outbound calls while maintaining attention to detail and efficiency in task completion.
Highest-signal resume keywords
Customer Service ExperienceInbound And Outbound CallsMicrosoft Office SkillsActive Listening SkillsAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceInbound CallsOutbound CallsMicrosoft OfficeBasic Computer SkillsTyping SkillsData CollectionTask ManagementTime ManagementSoftware Adaptation
Soft Skills
Verbal CommunicationWritten CommunicationInterpersonal SkillsEmpathyTeamwork
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Call Center MetricsCustomer RetentionService AssignmentsChicagoland Area
About the role
Key responsibilities & impact- Provide excellent customer service to all callers
- Answer inbound calls and collect breakdown-related data
- Place outbound calls to seek authorization or answers regarding down units
- Meet and/or exceed call center metrics
- Adapt to change and accept constructive feedback
- Develop understanding of Idealease Best Practices
- Facilitate service assignments
- Communicate and cooperate with all departments
- Attend company meetings as required
- Handle customer issues professionally and courteously
- Complete assigned tasks efficiently, accurately, and within allotted time frames
- Participate in company-sponsored training events
- Promote cooperation, teamwork, and goodwill with fellow employees
- Display honesty in all company-related dealings
Requirements
What you’ll need- High school diploma or GED required
- 1 year of customer service experience
- Experience with inbound and outbound calls, customer retention, and/or customer service
- Intermediate Microsoft Office skills
- Basic computer skills in various software and web-based applications
- Excellent professional verbal and written communication skills
- Strong active listening skills and ability to empathize with callers under high pressure situations
- Ability to multi-task (talking and typing)
- Strong attention to detail
- Above average typing skills; 30 WPM minimum
- Ability to adapt to new software and processes
- Excellent interpersonal and communication skills
- Comfortable working in a high volume fast pace role
- Demonstrated ability to prioritize tasks and manage time efficiently
- Must live in the Chicagoland area for on-site training
- No travel required
Benefits
Comp & perks- Fully remote work (subject to change)
- Company-sponsored training events
- Opportunity to learn and advance