Customer Success Manager

iDeals

. Own the relationship with approximately 180–200 clients in Ukraine and Eastern Europe .

Posted 11/11/2026full-timeRemote • UkraineJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Client Relationship Management, focusing on onboarding, renewals, and upselling within the B2B SaaS sector. Proficient in utilizing CRM platforms and AI tools to enhance client engagement and retention strategies.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementRenewals And UpsellingStrong Communication SkillsExperience With CRM Platforms

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client OnboardingContract NegotiationProposal PreparationAccount ReviewsClient Feedback Analysis

Soft Skills

Relationship BuildingSelf-OrganizationResults-Oriented ApproachCustomer-First MindsetAccountability

Tools & Technologies

HubSpotPlanHatGainsightAI Tools

Industry Keywords

B2B SaaSClient RetentionCross-SellingChurn AnalysisClient Reviews

About the role

Key responsibilities & impact

Own the relationship with approximately 180–200 clients in Ukraine and Eastern Europe
Onboard new clients by learning their goals and running kick-off trainings
Build strong, long-term relationships through regular contact, account reviews and quick support by email or phone
Monitor client activity in the VDR, spot issues early and drive adoption and retention
Lead renewals, upgrades and new contracts, preparing proposals and supporting materials
Identify upsell and cross-sell opportunities, including Ideals Board
Create case studies and testimonials
Secure client reviews for the referral program
Run exit interviews with churned clients
Collaborate with Sales, Product, Marketing and Support
Provide client feedback to help shape future product development

Requirements

What you’ll need

2-3+ years of experience in Customer Success or Account Management (or a similar role)
Proven experience with renewals, upsell and leading contract negotiations
Strong communication and relationship-building skills, with a customer-first mindset
Sales drive and a results-oriented approach
Accountability, structure and strong self-organization, as you will work remotely
Experience working with both Ukrainian and international clients
English at C1 level for client and team communication
Background in outbound sales (SDR, BDR or Account Executive) before moving into Customer Success or Account Management is nice to have
Experience with CRM or Customer Success platforms (HubSpot, PlanHat, Gainsight) is nice to have
Experience using AI tools to analyse client portfolios and speed up your work is nice to have
Experience in B2B SaaS is nice to have

Benefits

Comp & perks

Remote-first flexibility to shape your ideal workday
Home workplace budget
Resilient home budget for Ukraine-based teammates
Resilient office in Kyiv & co-working expense coverage
Individual IT budget for extra equipment
Top-tier tech and AI-powered tools
Access to Ideals Academy with numerous courses
Investment in external learning and development activities
Guidance in Personal Development Plan creation
Professional literature and subscriptions coverage
Support of your passion as a speaker or writer
Internal talent mobility opportunities
Medical insurance and Wellness Package for sports activities
Full coverage of mental health sessions for Ukrainian teammates
Funding for sports competitions
20 business days of paid time off per year
Unlimited health-related time off
Budget for meetups with your local team
Generous internal referral program