Customer Service Management

IDEMIA

. Manage the Customer Service Team and key customers from the banking industry .

Posted 9/17/2026full-timeBaranzate • ItalyMid-LevelSenior💰 €41,000 - €46,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer service teams and building strong relationships with clients in the banking industry, while effectively overseeing order and logistics processes. Proficient in strategic decision-making, communication, and project management to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

Team ManagementCustomer Relationship ManagementSupply Chain ManagementStrategic Decision-MakingBilingual Communication (English and Italian)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingContract ManagementPerformance ReportingService Level Agreement CreationProject Management

Soft Skills

Strong Communication SkillsTeam PlayerProblem-SolvingAdaptabilityCustomer Focus

Industry Keywords

Banking IndustryLogisticsSupply ChainCustomer ServiceOperational Review

About the role

Key responsibilities & impact

Manage the Customer Service Team and key customers from the banking industry
Assure the order and logistics process from client order specification through delivery to the Service Center
Execute customer contracts and maximize customer satisfaction through effective contract delivery
Supervise, motivate, delegate tasks, establish schedules, set objectives, monitor performance, organize improvement interventions, identify training needs, and develop staff
Own a portfolio of customer relationships and coordinate customer-facing operational and service review meetings
Manage order expectations, customer order status, and performance reports
Communicate customer requirements across IDEMIA departments and follow up on progress
Process change requests, artwork requests, complaints, and NCRs using internal systems
Manage small projects and artwork developments using technical knowledge
Ensure accurate and timely processing of order entries, invoice dispatch specifications, and commission data
Maintain pipeline and forecast accuracy and provide sales teams and Business Directors with customer feedback and revenue opportunities
Lead communication with manufacturing sites, escalate issues to the Business Director, and monitor orders
Create, negotiate, own, and maintain Service Level Agreements
Participate in strategic decisions concerning product acceptability, production non-conformances, and customer delivery planning

Requirements

What you’ll need

Experience managing a small team
Experience successfully and easily building strong relationships with customers, ideally from the banking industry or relevant sectors
Experience working in supply chain and/or purchasing
Experience taking strategic decisions and managing priorities
Comfortable communicating in English and Italian
Strong communication skills
Ability to make complex decisions and manage priorities
Openness to cooperation with diverse internal and external customers
Excellent team player
Ability to deal successfully with challenging situations
Willingness to work mainly from the Baranzate office

Benefits

Comp & perks

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