IDEMIA

Security Operations

• Coordinate multiple security events, including alarms, visitors, and couriers
• Lead initial incident management
• Supervise and actively participate in day-to-day activities during shifts
• Provide customer service and support
• Respond to escalations and support requests
• Assist with appropriate certifications and inspections of the Security Operations Centre
• Monitor and track metrics and KPIs for regular review
• Work effectively in a professional, friendly manner with a diverse team
• Adhere to policies and procedures
• Contribute to a high-performing, friendly work environment

Global Security Operations Centre – Technical Operator

Software Engineer

• Build and support investment cases through technical, economic, and capacity studies
• Present investment cases to management
• Carry out acceptance and equipment qualification phases at supplier and IDEMIA sites
• Anticipate and implement tests and measurements within cost, quality, and time constraints
• Coordinate equipment transfer projects between sites and suppliers while considering planning constraints
• Visit equipment suppliers and conduct tests to assess capabilities of potential new equipment
• Write technical documentation, including work instructions, control plans, manufacturing process settings, and troubleshooting documentation
• Monitor production starts for installed equipment and collect key production indicators
• Collect operational data and user recommendations to define and propose improvement solutions
• Challenge users and management to implement proposed solutions
• Support new product industrialization by organizing or leading defined tests and design of experiments
• Support new product deployment using guidelines and track pilot KPIs
• Support the Lv3 Laser Expert by training as an Lv2 Laser Expert
• Propose optimized equipment and associated service solutions for tenders based on experience, technical specifications, supplier quotations, and feasibility tests

Engineering Support

Product Designer

• Lead a global team of Designers developing high-quality creative concepts and visual designs aligned with brand strategy and luxury standards
• Design and execute premium payment card designs for National, Regional and International customers
• Create production-ready artwork while ensuring compliance with printing and regulatory specifications
• Collaborate with Product Development, Marketing, and Regulatory Affairs
• Manage multiple projects simultaneously while meeting deadlines and maintaining exceptional quality
• Support artwork adaptation for international markets

Design Manager

Customer Support

• Manage the Customer Service Team and key customers from the banking industry
• Assure the order and logistics process from client order specification through delivery to the Service Center
• Execute customer contracts and maximize customer satisfaction through effective contract delivery
• Supervise, motivate, delegate tasks, establish schedules, set objectives, monitor performance, organize improvement interventions, identify training needs, and develop staff
• Own a portfolio of customer relationships and coordinate customer-facing operational and service review meetings
• Manage order expectations, customer order status, and performance reports
• Communicate customer requirements across IDEMIA departments and follow up on progress
• Process change requests, artwork requests, complaints, and NCRs using internal systems
• Manage small projects and artwork developments using technical knowledge
• Ensure accurate and timely processing of order entries, invoice dispatch specifications, and commission data
• Maintain pipeline and forecast accuracy and provide sales teams and Business Directors with customer feedback and revenue opportunities
• Lead communication with manufacturing sites, escalate issues to the Business Director, and monitor orders
• Create, negotiate, own, and maintain Service Level Agreements
• Participate in strategic decisions concerning product acceptability, production non-conformances, and customer delivery planning

Global Security Operations Centre – Technical Operator

Engineering Support

Design Manager

Customer Service Management