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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical skills in customer support and data operations, with a focus on incident management and adherence to ITIL practices. Capable of effectively monitoring metrics and KPIs while fostering a collaborative and high-performing work environment.
Highest-signal resume keywords
Bachelor's Degree In Computer ScienceCustomer Support ExperienceITIL Practices FamiliarityTechnical SkillsNetworking Protocols Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ManagementData OperationsTicketing SystemsOperating Systems KnowledgeOffice Applications ProficiencySecurity Applications Understanding
Soft Skills
Excellent Communication SkillsOrganizational SkillsInterpersonal SkillsAbility To Work Under PressureCustomer Service Skills
Industry Keywords
Security Operations CentreMetrics TrackingKPI MonitoringPolicies And Procedures Adherence
About the role
Key responsibilities & impact- Coordinate multiple security events, including alarms, visitors, and couriers
- Lead initial incident management
- Supervise and actively participate in day-to-day activities during shifts
- Provide customer service and support
- Respond to escalations and support requests
- Assist with appropriate certifications and inspections of the Security Operations Centre
- Monitor and track metrics and KPIs for regular review
- Work effectively in a professional, friendly manner with a diverse team
- Adhere to policies and procedures
- Contribute to a high-performing, friendly work environment
Requirements
What you’ll need- Bachelor's degree in Computer Science, IT, or related field
- Previous experience in customer support, data operations, or service desk for 2+ years
- Strong technical skills
- Excellent communication, organizational, and interpersonal skills
- Ability to work calmly under pressure while dealing with multiple issues
- Familiarity with ticketing systems and ITIL practices
- Ability to manage multiple tasks and prioritize requests
- Knowledge of operating systems and office applications
- Basic understanding of networking protocols and IT infrastructure is an advantage
- Understanding of using security applications is an advantage
- English is mandatory; French is an advantage