Account Manager

Identiq

. Manage the expansion effort for current customers throughout the customer lifecycle .

Posted 9/18/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management and account expansion, with a strong focus on upselling and cross-selling strategies. Proficient in utilizing Salesforce and other tools to enhance customer satisfaction and retention in the SaaS K12 market.

Highest-signal resume keywords

Account Management ExperienceCustomer Relationship DevelopmentSalesforce ProficiencySaaS Sales ExperienceExceptional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementUpsellingCross-SellingSales ForecastingCustomer Assessments

Soft Skills

Exceptional Written CommunicationGroup Presentation SkillsHighly OrganizedProcess-Driven Work HabitsTeam Collaboration

Tools & Technologies

SalesforceMicrosoft OfficeGoogle Suite

Industry Keywords

SaaSK12 MarketCustomer SuccessCustomer LifecycleCustomer Satisfaction

About the role

Key responsibilities & impact

Manage the expansion effort for current customers throughout the customer lifecycle
Develop and maintain customer relationships
Identify upsell and cross-sell opportunities within assigned customer accounts
Meet and exceed upsell and cross-sell ARR targets
Partner with Customer Success Managers to ensure customer success and satisfaction
Manage and nurture customer expansion through best-practice adoption and customer assessments
Communicate customer stories and best practices persuasively
Develop expertise in the value drivers of Incident IQ offerings
Partner with internal teams to optimize customer expansion, satisfaction, and retention
Present target account activity, performance, and forecasting to leadership weekly, monthly, and quarterly
Prepare, prioritize, and organize sales activities
Coordinate customer communications with the Customer Success team
Generate ad hoc reports for internal departments

Requirements

What you’ll need

Four (4) year college degree, or equivalent experience
Minimum of 2 years account management experience or customer relationship development
Exceptional written and verbal communication skills, with the ability to simplify complex technology
Exceptional group presentation skills with a compelling and persuasive style
Highly organized and process-driven work habits
Ability to work independently and within a team environment in a competitive marketplace
Strong knowledge of Salesforce, Microsoft Office, Google Suite, etc.
Experience in SaaS sales to the K12 market is highly preferred
Ability to travel 25%

Benefits

Comp & perks

Whole-person growth and personal and professional development
Energetic and collaborative environment
Work/life balance
Downtown Atlanta office location and office at Halcyon in Alpharetta
Medical insurance
Dental insurance
Vision insurance
Life insurance
401k match
Paid time off (PTO)