Identiq

Events

• Serve as project manager for large-scale, company-hosted events, owning planning and hands-on execution
• Manage event timelines, budgets, and vendors
• Lead cross-functional collaboration to align deliverables and stakeholders
• Execute venue, hotel, AV, catering, registration, and attendee-experience logistics
• Serve as onsite lead during events
• Plan and execute small and medium-sized booth sponsorships at industry conferences
• Manage tradeshow contracting, vendors, budgets, and logistics
• Collaborate with Sales and internal teams attending each event
• Support lunch and learns, VIP happy hours and dinners, and networking events

Strategic Events Manager – Contractor

Customer Success Manager

• Own the renewal lifecycle for assigned strategic accounts, including contract management, forecasting, and execution
• Provide data-driven insights and reporting on renewal performance and customer health metrics
• Develop strategies to improve renewal rates and reduce churn
• Maintain accurate customer interaction and renewal-stage records in CRM tools such as Salesforce and Gainsight
• Lead onboarding for add-on products with existing customers
• Collaborate with implementation and sales teams to ensure successful handoffs
• Understand each customer's goals and challenges
• Proactively manage and grow a portfolio of K-12 education customer accounts
• Conduct regular customer check-ins and provide ongoing support
• Become a subject matter expert on products, features, and updates
• Educate customers on best practices and help them achieve objectives with the solutions
• Analyze data and metrics to track usage, identify trends, and recommend customer satisfaction and product-utilization strategies
• Plan and deliver training sessions, webinars, and in-person meetings
• Represent the customer internally and provide feedback to the product team
• Advocate for customer needs and requests
• Liaise between customers and the support team to resolve issues promptly and effectively

Account Manager

• Manage the expansion effort for current customers throughout the customer lifecycle
• Develop and maintain customer relationships
• Identify upsell and cross-sell opportunities within assigned customer accounts
• Meet and exceed upsell and cross-sell ARR targets
• Partner with Customer Success Managers to ensure customer success and satisfaction
• Manage and nurture customer expansion through best-practice adoption and customer assessments
• Communicate customer stories and best practices persuasively
• Develop expertise in the value drivers of Incident IQ offerings
• Partner with internal teams to optimize customer expansion, satisfaction, and retention
• Present target account activity, performance, and forecasting to leadership weekly, monthly, and quarterly
• Prepare, prioritize, and organize sales activities
• Coordinate customer communications with the Customer Success team
• Generate ad hoc reports for internal departments