Customer Support Consultant – Chemistry

IDEXX

. Handle 20–30 customer calls per day in a fast-paced environment .

Posted 10/6/2026full-timeRemote • Maine • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical skills in troubleshooting mechanical hardware and software integration issues while providing exceptional customer service in a fast-paced environment. Proficient in using diagnostic analyzers and supporting various chemistry analyzers, with a focus on effective communication and problem-solving.

Highest-signal resume keywords

Customer Service ExcellenceTechnical TroubleshootingChemistry Analyzer SupportStrong Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Mechanical HardwareTroubleshooting Software IntegrationTechnical SupportDiagnostic AnalyzersChemistry AnalyzersNetworking SupportComputer SkillsMultitaskingProblem-SolvingAttention to Detail

Soft Skills

Interpersonal SkillsListening SkillsAbility to Establish RapportDependabilityAdaptability

Tools & Technologies

Microsoft TeamsVirtual Office EquipmentHigh-Speed Internet Connection

Industry Keywords

Veterinary PracticeLaboratory SettingContact Center EnvironmentCustomer InquiriesEquipment Installations

About the role

Key responsibilities & impact

Handle 20–30 customer calls per day in a fast-paced environment
Resolve customer inquiries through phone and other communication methods
Instruct customers on the use of in-house diagnostic analyzers
Coordinate and assist with equipment installations
Troubleshoot mechanical hardware technical problems
Troubleshoot software integration issues
Use documentation and programs to provide solutions during customer calls
Support Catalyst One, Catalyst Dx, VetStat, and other chemistry analyzers
Work days, evenings until 9:00pm ET, and rotating weekends
Provide on-call support when required
Maintain supplied virtual-office equipment appropriately

Requirements

What you’ll need

Experience in a technically related field, veterinary practice with chemistry analyzers, laboratory setting, or contact center environment
Prior phone experience is a plus
Strong computer and technical skills
Aptitude to learn applicable software and hardware
Networking and/or software support experience is a plus
Proven track record of providing extraordinary customer service
Superb verbal and written listening and communication skills
Strong interpersonal skills and ability to establish rapport quickly
Problem-solving skills and attention to detail
Strong organizational and multitasking skills
Ability to learn quickly and apply skills to varied customer interactions
Ability to be on the phone for 8 hours per day
Reliable and dependable attendance
Availability by telephone, voicemail, email, and Microsoft Teams during scheduled business hours
High-speed hardwired internet connection with minimum 15 Mbps download and 3 Mbps upload

Benefits

Comp & perks

Shift-differential pay offered for later shifts
Eligible for annual bonus
Health benefits
Dental benefits
Vision benefits
Remote work, including virtual onboarding, training, and support
Laptop, docking station, monitors, keyboard, mouse, and headset supplied