IDEXX

Customer Support

• Fulfill customer orders for diagnostic products and supplies through phone, fax, and email
• Establish credibility with domestic veterinary customers
• Use customer discovery to recommend additional products and services
• Answer questions about product ordering, shipping, and IDEXX online platforms
• Maintain accurate customer profiles and interactions in Salesforce.com
• Provide an outstanding customer experience
• Receive inbound calls and emails through a phone queue for most of the day
• Attend trainings, coaching sessions, and individual development activities
• Support demand generation and customer loyalty
• Serve veterinary customers by supporting instrument consumables and related services

Inside Sales Support Representative, Bilingual French

Consultant

• Provide telephone consultations for canine, feline, and equine dermatology cases
• Advise veterinarians on diagnostic test selection, sample collection, and interpretation of dermatologic disease results
• Support customers with clinical interpretation of serum allergy testing, skin and ear cultures, skin biopsies, and dermatopathology findings
• Deliver timely, high-quality consultations while meeting caseload and turnaround expectations
• Remain accessible during consultation service hours and provide responsive support to veterinary peers
• Maintain current knowledge of veterinary dermatology literature and emerging clinical best practices
• Participate in Medical Consulting team meetings, continuing education opportunities, and organizational initiatives
• Maintain active ACVD Diplomate status, if applicable
• Maintain applicable state or provincial veterinary licensure
• Document consultation details accurately within the customer relationship management system
• Contribute to the success and growth of IDEXX Medical Consulting Services by delivering an exceptional customer experience

Veterinary Dermatology Consultant

Account Manager

• Own strategic relationships with multiple manufacturer partners, including senior and C-level stakeholders
• Develop and lead strategic account plans, business reviews, and growth opportunities
• Turn program data and market insight into recommendations that improve performance
• Lead the development of manufacturer offers, promotional programs, and strategic initiatives
• Coordinate Product, Finance, Legal, Marketing, and other cross-functional teams to deliver manufacturer commitments
• Manage escalations, mitigate risk, and maintain accountability for deliverables and timelines
• Support contract discussions, renewals, RFPs/RFIs, and other commercial activities
• Coach and mentor other National Account Managers and cross-functional team members
• Serve as the primary liaison between manufacturer leadership and internal Greenline/IDEXX teams

Senior National Account Manager

Software Engineer

• Design, build, and manage data and inference pipelines and integrations
• Develop machine learning classification and applications supporting high-impact clinical insights initiatives
• Deliver industry-leading capabilities as a senior member of the team
• Participate in business planning and technical strategy
• Innovate in technology, team processes, and development practices
• Collaborate with Architects, Developers, Data QA Engineers, DevOps, Product Owners, and Scrum Masters
• Work with IDEXX’s core clinical data assets
• Contribute to software and data engineering solutions that enable medical insights and improve pet health
• Mentor and coach junior Development and QA team members

Senior Application Developer

Project Manager

• Coordinate projects and support enterprise-scale AI initiatives
• Facilitate meetings and manage stakeholders across technical and business teams
• Support AI governance, risk, and compliance documentation processes
• Maintain project plans, timelines, RAID logs, and status reporting artifacts
• Schedule and coordinate project and governance meetings
• Capture meeting notes, action items, and decisions, and follow up through completion
• Support governance reviews and maintain program documentation in SharePoint and Teams
• Prepare status reports, dashboards, and presentation materials
• Assist with coordination of AI training sessions, workshops, and communications
• Support AI adoption across the organization

Project Coordinator Internship

• Support veterinary practitioners with diagnostic test selection, laboratory-result interpretation, and case management, including treatment options
• Provide telephone consultations to veterinary surgeons during regular working hours
• Discuss IDEXX diagnostic offerings, test availability, specimen requirements, clinical utility, and result interpretation
• Maintain and develop medical knowledge through self-directed learning, scientific meetings, internal continuing education, and current-literature review
• Prepare newsletter articles, laboratory diagnostic or service updates, and marketing, sales, or promotional materials as requested
• Participate in IDEXX educational and organizational meetings as required
• Collaborate with Customer Support, commercial, and laboratory teams to deliver accurate, practical, clinically relevant diagnostic solutions

Medical Consultant, German & English Speaking

Physician

• Deliver live phone consultations to veterinary customers regarding laboratory results, diagnostic testing, and treatment options
• Guide clinicians on proper specimen handling techniques and identify factors that may impact test accuracy
• Advise on IDEXX reference laboratory tests, including specimen requirements, clinical utility, and result interpretation
• Support customers with Point-of-Care diagnostics such as SNAP tests, VetTest, CatalystDX, LaserCyte, and ProCyte systems
• Manage a consistent caseload while meeting turnaround time expectations and maintaining availability during scheduled hours
• Maintain and grow clinical expertise through continuing education and current veterinary literature
• Participate in regular consulting service meetings and broader IDEXX training or organizational sessions
• Document consultation interactions accurately within the CRM system
• Maintain active board certification and applicable veterinary licensure

Small Animal Internal Medicine Consultant

• Support veterinary practitioners with diagnostic test selection, interpretation of laboratory results, and case management, including treatment options
• Provide expert telephone consultations to veterinary surgeons during regular working hours
• Discuss IDEXX diagnostic offerings, including test availability, specimen requirements, clinical utility, and result interpretation
• Maintain and develop medical knowledge through self-directed learning, scientific meetings, internal continuing education, and literature review
• Prepare newsletter articles and write or review laboratory diagnostic or service updates for new products or services
• Prepare marketing, sales, or promotional materials as requested
• Participate in IDEXX educational and organizational meetings
• Collaborate with Customer Support, commercial, and laboratory teams to deliver accurate, practical, clinically relevant diagnostic solutions

Medical Consultant, Polish, German, English Speaking

Outside Sales

• Build strong relationships with veterinary customers to sell IDEXX’s medical device diagnostics portfolio
• Engage customers through knowledgeable interactions, business discussions, and educational opportunities
• Translate customer needs into diagnostic solutions using IDEXX’s products and services
• Manage a territory and customer base to increase recurring diagnostic revenue and achieve quarterly medical device equipment sales
• Increase utilization of in-house diagnostic tests and assays, instrument consumables, reference laboratory profiles, and advanced tests
• Collaborate and co-sell with regional IDEXX sales professionals to close capital equipment and technology sales
• Educate and train veterinary clinic staff on products, services, marketing initiatives, and customer service engagement
• Maintain current knowledge of IDEXX products and services
• Communicate customer needs and competitive issues to marketing and the business unit manager
• Partner with and assist laboratory operations to resolve customer questions and service issues
• Represent IDEXX’s values and demonstrate knowledge of the veterinary industry, practices, customers, technology, operations, and processes
• Attend regional trade shows and educational events
• Manage IDEXX expenses and resources according to company guidelines
• Adhere to and model IDEXX’s purpose and guiding principles
• Perform other duties as assigned

Field Sales Representative – Veterinary Diagnostics

• Independently manage the Portugal-North territory, encompassing Oporto and surroundings, and customer base
• Increase recurring diagnostic revenue and attain quarterly medical device equipment sales
• Increase utilization of in-house diagnostic tests and assays, instrument consumables, reference laboratory profiles, and advanced tests
• Collaborate and co-sell with other IDEXX sales professionals to close capital equipment and technology sales
• Educate and train veterinary clinic staff about products, services, and marketing initiatives
• Maintain comprehensive and up-to-date knowledge of IDEXX products and services
• Communicate customer needs and competitive issues to IDEXX marketing and the business unit manager
• Partner with and assist laboratory operations to resolve customer questions and service issues
• Present IDEXX values professionally to customers, demonstrating understanding of the veterinary industry, practices, customers, technology, operations, and processes
• Attend trade shows and other educational events in the region

Territory Manager, Diagnostic Consultant

DevOps Engineer

• Lead and develop a team of DevOps engineers supporting IDEXX’s Veterinary Software and diagnostic software product areas
• Set priorities, coach team growth, and ensure strong operational execution
• Partner with product engineering leaders on DevOps support models, cloud infrastructure work, release enablement, and platform improvements
• Align platform capabilities with product roadmaps and business priorities
• Drive infrastructure security practices, including access controls, vulnerability management, secure configuration, and compliance
• Advance automation and AI-enabled workflows to improve deployment speed, reliability, developer productivity, and support efficiency
• Evaluate and introduce tools and platform advancements for scalability, cost efficiency, resilience, and standardization
• Manage incident response processes and drive root-cause analysis, operational readiness, and continuous improvement
• Own vendor and cloud cost management
• Support reliable, secure, and scalable cloud operations, infrastructure security, CI/CD pipelines, and platform engineering for customer-facing veterinary and diagnostic software products
• Collaborate with Veterinary Software, diagnostic software, product engineering, security, and IT leadership

Senior Manager, DevOps

• Support the global Lab Information Management PMO
• Oversee and manage high-visibility projects focused on implementing a new Global Lab Information System
• Work closely with global laboratory operations teams
• Define project scope
• Create and communicate end-to-end project plans
• Outline dependencies and roles
• Assess risks and escalate issues to ensure successful project completion
• Lead project teams across complex project and work plans with multiple dependencies
• Manage strategic initiatives and balance resources across projects
• Own highly visible projects within a collaborative team
• Present projects to senior executives and company stakeholders
• Track and follow up on efforts and tasks
• Manage project scope and prepare analyses to highlight issues, resolve questions, and identify risks
• Mentor, train, and motivate other project managers; potentially manage staff

Senior Project Manager

General

• Review and interpret digital anatomic pathology cases for veterinary clients across North America
• Provide timely, accurate diagnostic reports supporting patient care and clinical decision-making
• Collaborate with experienced pathologists and diagnostic professionals
• Maintain diagnostic quality, consistency, and medical accuracy
• Stay informed on current trends and emerging topics in veterinary medicine and pathology
• Use digital pathology platforms, computer systems, and dictation tools to complete case evaluations efficiently
• Contribute expertise to educational, research, and professional development initiatives
• Communicate findings clearly through written reports and interactions with colleagues and customers

Anatomic Pathologist

• Build strong partnerships with veterinary clinics through meaningful business discussions, educational support, and trusted consultative selling.
• Identify opportunities within existing accounts while acquiring new customers across the assigned territory.
• Translate clinical and operational needs into diagnostic solutions supporting patient care and practice growth.
• Promote and expand the use of IDEXX diagnostic equipment, tests, services, consumables, and reference laboratory offerings.
• Work toward quarterly and annual growth goals through territory planning and account development.
• Educate veterinarians and clinic staff on IDEXX products, services, and marketing programs.
• Collaborate with Sales, Marketing, Technical Support, and Laboratory Operations.
• Represent IDEXX at industry conferences, trade shows, and educational events.
• Stay current on veterinary industry trends, diagnostics, and IDEXX innovations.

Veterinary Diagnostic Consultant

Independent Contractor

• Review and interpret digital anatomic pathology cases for veterinary clients across North America
• Provide timely, accurate diagnostic reports supporting patient care and clinical decision-making
• Work independently while collaborating with experienced veterinary pathology professionals
• Manage caseload according to preferred availability and workload capacity
• Review pre-scheduled cases aligned with availability and preferences
• Maintain high standards of diagnostic quality and medical accuracy
• Stay informed on current topics, trends, and emerging issues in veterinary medicine
• Use digital pathology platforms, computer systems, and dictation tools to complete case evaluations efficiently
• Communicate findings clearly and professionally through written reports and other interactions
• Read weekend cases based on interest and availability