Customer Support Consultant – Chemistry, Bilingual

IDEXX

. Serve as the direct line between IDEXX and veterinary, veterinary technician, and animal healthcare diagnostic professional customers .

Posted 10/6/2026full-timeRemote • Maine • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within the veterinary and animal healthcare sectors, with strong technical skills in troubleshooting and supporting diagnostic analyzers. Proficient in both French and English, with the ability to communicate effectively and establish rapport with customers.

Highest-signal resume keywords

Fluent In French And EnglishCustomer Service ExperienceTroubleshooting Technical ProblemsExperience With Chemistry AnalyzersStrong Computer And Technical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Mechanical HardwareSoftware IntegrationTechnical SupportDiagnostic AnalyzersMultitaskingAttention To DetailOrganizational SkillsAptitude To Learn Software And HardwareNetworking ExperienceLaboratory Experience

Soft Skills

Strong Verbal And Written Communication SkillsInterpersonal SkillsGoal-OrientedCollaborativeProblem-Solving Skills

Tools & Technologies

Microsoft TeamsVoicemailEmailHigh-Speed Internet Connection

Industry Keywords

Veterinary PracticeAnimal HealthcareContact Center EnvironmentCustomer InquiriesEquipment Installations

About the role

Key responsibilities & impact

Serve as the direct line between IDEXX and veterinary, veterinary technician, and animal healthcare diagnostic professional customers
Handle approximately 20–30 calls per day
Navigate customer inquiries and provide solutions through multiple communication methods
Use documentation and software programs to resolve issues during customer calls
Support Catalyst One, Catalyst Dx, VetStat analyzers, and other chemistry products
Instruct customers on use of in-house diagnostic analyzers
Coordinate and assist with equipment installations
Troubleshoot mechanical hardware technical problems
Troubleshoot software integration issues
Maintain availability through telephone, voicemail, email, and Microsoft Teams during scheduled business hours

Requirements

What you’ll need

Fluent in both French and English
Experience in a technically related field, veterinary practice with chemistry analyzers, laboratory setting, or contact center environment
Strong computer and technical skills
Aptitude to learn applicable software and hardware
Networking and/or software support experience is a plus
Highly motivated, goal-oriented, and collaborative
Proven track record of providing extraordinary customer service
Superb verbal and written listening and communication skills
Strong interpersonal skills and ability to establish rapport quickly
Strong problem-solving, attention to detail, and organizational skills
Ability to multitask and learn quickly
Ability to be on the phone for 8 hours per day
Reliable and dependable attendance
Availability by telephone, voicemail, email, and Microsoft Teams during scheduled business hours
Maintain a high-speed hardwired internet connection with minimum 15 Mbps download and 3 Mbps upload

Benefits

Comp & perks

Competitive compensation
Incentives
Benefits
Company-supplied laptop, docking station, monitors, keyboard, mouse, and headset
Virtual work arrangement
High-speed hardwired internet connection requirement supported by supplied equipment