Customer Support Consultant – Hematology

IDEXX

. Answer inbound phone calls about IDEXX in-house hematology diagnostic analyzers, including ProCyte and LaserCyte .

Posted 10/6/2026full-timePortland • Maine • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical skills in troubleshooting hardware and software issues related to hematology diagnostic analyzers, while providing exceptional customer service and support to veterinary professionals. Capable of effectively communicating and educating clients on equipment maintenance and workflows.

Highest-signal resume keywords

Hematology Diagnostic AnalyzersTroubleshooting Hardware IssuesCustomer ServiceTechnical SkillsVeterinary Practice Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingSoftware IntegrationEquipment InstallationCase Note TrackingHematology Sample Preparation

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal SkillsRapport BuildingCustomer Interaction

Tools & Technologies

IDEXX ProCyteIDEXX LaserCyteDocumentation Software

Industry Keywords

Veterinary DiagnosticsLaboratory SettingContact Center EnvironmentCustomer Inquiries

About the role

Key responsibilities & impact

Answer inbound phone calls about IDEXX in-house hematology diagnostic analyzers, including ProCyte and LaserCyte
Troubleshoot hardware technical problems and software integration issues
Assist with equipment installations and shutdowns
Provide proactive education on maintenance, workflows, and preparation of hematology samples
Track case notes appropriately
Navigate customer inquiries and provide solutions using documentation and software programs
Support veterinarians, veterinary technicians, and animal healthcare diagnostic professionals

Requirements

What you’ll need

Associate’s or Bachelor's degree in a computer-related or scientific discipline is preferred, or equivalent combination of education and experience
Strong computer and technical skills, with aptitude to learn applicable software and hardware
Ability to provide extraordinary customer service
Experience in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is helpful
Ability to learn quickly and apply skills to varied customer interactions
Superb verbal and written listening and communication skills
Strong interpersonal skills and ability to establish rapport quickly
Ability to be on the phone for 8 hours a day
Scheduling flexibility to work days, evenings until 9 pm, and rotating weekends
On-call time may be required
Reliable and dependable attendance is essential

Benefits

Comp & perks

Shift-differential pay offered for later shifts
Opportunity for annual cash bonus
Health, dental, and vision benefits from day one
5% matching 401(k)
Financial support
Pet insurance
Mental health resources
Volunteer paid days off
Employee stock program
Foundation donation matching