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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical knowledge of diagnostics products and herd management systems while effectively managing customer relationships and optimizing dairy farm workflows. Proficient in training and troubleshooting lab equipment and software, with a focus on customer service and problem-solving in a dynamic environment.
Highest-signal resume keywords
Bovine Diagnostics ExpertiseHerd Management Systems KnowledgeCustomer Relationship ManagementTechnical Training and SupportSalesforce Case Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Bovine Lab ServicesDiagnostics Products KnowledgeHerd Management SystemsTroubleshooting SkillsSample CollectionWorkflow ManagementTechnical Document CreationMicrosoft PowerPointMicrosoft ExcelMicrosoft Word
Soft Skills
Excellent Communication SkillsInterpersonal SkillsProblem-Solving SkillsOrganizational SkillsAdaptability
Tools & Technologies
StarLIMSHMS IntegrationXchek SoftwareOSL EquipmentDairy Comp Integration
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Dairy Industry ExperienceCustomer Service SkillsConflict Resolution SkillsProfessional MaturityGoal-Oriented
Tech Stack
Tools & technologiesDart
About the role
Key responsibilities & impact- Consult with production animal facility owners, managers, and veterinarians on Bovine Lab Services and bovine diagnostics
- Promote growth and utilization of IDEXX products, services, and software
- Develop and manage customer relationships
- Manage bovine services, including on-farm workflow management, Herd Management Systems, Dairy Comp integration, troubleshooting, and customer sample collection
- Communicate with reference labs, track sample shipments, troubleshoot sample issues and StarLIMS/HMS integration problems, and update customers
- Set up and train customers on OSL and Bovine Onsite Labs equipment
- Troubleshoot lab equipment and software issues
- Optimize dairy farm management workflows and protocols
- Support Xchek software through demonstrations, installation, training, and troubleshooting
- Attend livestock trade shows, meetings, and customer meetings
- Run BLS and OSL demonstrations and training
- Support technical marketing materials and provide marketing insights
- Create and edit customer technical documents, including SOPs
- Support potential sales leads
- Provide phone backup and manage Salesforce cases
- Work autonomously within established procedures and practices
Requirements
What you’ll need- Previous experience in the dairy industry
- Strong and specific technical knowledge of diagnostics products, software, and services
- Working knowledge of herd management systems, including VAS, BoviSync, MILC, and DART
- Excellent communication and interpersonal skills
- Strong facilitation and conflict-resolution skills
- Customer service skills, including discovering and exploring customer needs and maintaining strong customer relationships
- Ability to solve practical problems and handle concrete variables where limited standardization exists
- Understanding of competitors’ strengths and weaknesses
- Professional maturity, adaptability, and responsiveness
- Strong problem-solving and decision-making skills in a matrix environment
- High integrity and honesty
- Goal-oriented, driven, and service-oriented
- Strong organization and prioritization skills
- Comfortable with approximately 75% travel, including 5 days of car travel per week and 6–8 days of overnight travel per month, extended hours, weekend hours, and weekday overtime when needed
- Live near a major airport
- Reside in Wisconsin; Minnesota residency also considered
- Proficiency in Microsoft PowerPoint, Excel, and Word
- Fluent in English; Spanish-speaking skills recommended
- Valid driver's license
Benefits
Comp & perks- Opportunity for annual cash bonus
- Health / Dental / Vision benefits from day one
- 5% matching 401k
- On-the-job training and career advancement opportunities
- A positive and respectful work environment that supports productivity and well-being
- Financial support
- Pet insurance
- Mental health resources
- Volunteer paid days off
- Employee stock program
- Foundation donation matching
- Competitive compensation and incentives