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IDEXX

Digital Customer Education Content Specialist

IDEXX

. Design, build, test, and maintain in-app guidance, including WalkMe Smart Walk-Thrus, Smart Tips, launchers, and onboarding experiences .

Posted 10/15/2026full-timeRemote • Maine • United StatesMid-LevelSenior💰 $78,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in designing and developing engaging eLearning content and in-app guidance, utilizing adult learning principles and UX design. Proficient in assessing learning needs and delivering effective training solutions while maintaining high content standards and attention to detail.

Highest-signal resume keywords
ELearning Content DevelopmentAdult Learning PrinciplesWalkMe ExperienceMicrosoft Office ProficiencyAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Content TestingLearning Needs AssessmentDigital Guidance CreationCurriculum DesignVideo ProductionHTMLCSSJQueryGraphic DesignMultimedia Production
Soft Skills
Clear WritingPresentation SkillsAttention to DetailPlanning SkillsProblem-Solving Skills
Tools & Technologies
EzyVetWalkMeWhatfixPendoArticulateCamtasiaCaptivateLMS/LCMS Platforms
Industry Keywords
Veterinary WorkflowsIDEXX ProductsDigital AdoptionContent StandardsTraining Materials

Tech Stack

Tools & technologies
jQuery

About the role

Key responsibilities & impact
  • Design, build, test, and maintain in-app guidance, including WalkMe Smart Walk-Thrus, Smart Tips, launchers, and onboarding experiences
  • Develop eLearning courses, videos, job aids, and other digital content for customers and employees
  • Assess learning needs with product, support, marketing, and implementation teams
  • Design learning solutions with measurable objectives using adult learning, UX, and IDEXX brand principles
  • Test content before release and with product updates to confirm accuracy and minimize workflow disruption
  • Analyze user behavior, content performance, and feedback to improve content
  • Share recommendations and project updates with stakeholders
  • Maintain knowledge bases and content standards
  • Stay current on IDEXX products, digital adoption, eLearning practices, emerging tools, and responsible AI use
  • Occasionally lead live virtual or in-person training
  • Travel to conferences and team summits

Requirements

What you’ll need
  • Bachelor's degree, or an equivalent combination of education and experience
  • Working knowledge of ezyVet, or hands-on experience with practice management software in a veterinary setting
  • Experience conducting learning, training, or performance support needs assessments
  • Knowledge of adult learning principles and experience applying them in learning design
  • Experience creating customer-facing learning content, training materials, documentation, or digital guidance
  • Clear, concise, and engaging writing, plus presentation and facilitation skills
  • Attention to detail in content review, testing, QA, and troubleshooting
  • Planning skills to manage multiple priorities and deadlines
  • Ability to learn new products and tools quickly and explain complex technical information to varied audiences
  • Ability to work independently and as part of a team
  • Analytical and problem-solving skills
  • Proficiency with Microsoft Word, Excel, and PowerPoint
  • Preferred: Experience with WalkMe, Whatfix, or Pendo
  • Preferred: Experience with Articulate, Camtasia, Captivate, Guidde, LMS/LCMS platforms, and video production/editing
  • Preferred: Experience delivering live, virtual, or webinar-based training
  • Preferred: Familiarity with HTML, CSS, or jQuery
  • Preferred: Curriculum and training design experience, UX/design principles, graphic design, or multimedia production
  • Preferred: Knowledge of AI tools and responsible content development
  • Preferred: Software implementation or support experience, IDEXX products, and veterinary workflows

Benefits

Comp & perks
  • Opportunity for annual cash bonus
  • Health / Dental / Vision Benefits Day-One
  • 5% matching 401k
  • Financial support
  • Pet insurance
  • Mental health resources
  • Volunteer paid days off
  • Employee stock program
  • Foundation donation matching
  • Competitive compensation and incentives
  • Travel to conferences and team summits