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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strategic account management, fostering relationships with C-suite executives, and developing business programs that align with customer and corporate goals. Proficient in managing cross-functional teams and delivering solutions that drive customer satisfaction and business growth.
Highest-signal resume keywords
Strategic Account ManagementSaaS Sales ExperienceC-Suite CommunicationBusiness AcumenProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementBusiness Program DevelopmentNegotiationProblem SolvingCustomer Relationship Building
Soft Skills
Effective CommunicationPersuasionCoachingIndependenceRapport Building
Tools & Technologies
Microsoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint
Industry Keywords
Corporate AccountsStrategic PartnershipsCustomer ExpectationsField TravelBusiness Reviews
About the role
Key responsibilities & impact- Serve as the day-to-day contact for assigned corporate and strategic accounts.
- Act as a trusted advisor and decision influencer to develop, support, strengthen, and grow assigned Corporate Accounts.
- Develop strategic partnerships across the C-suite and with software and systems decision-makers.
- Create business programs that support IDEXX and customer economic goals.
- Partner with Enterprise Software leadership and product, implementation, marketing, and support teams.
- Align with the Associate Director on joint strategies and conduct periodic business reviews.
- Manage customer expectations and monitor performance against customer goals.
- Identify practice business and economic challenges and recommend, drive, and implement solutions.
- Respond to customer escalations on critical corporate account issues.
- Coordinate business, sales, and technical support for Corporate Account plans and programs.
- Coordinate and own large-scale rollouts, including product installations, training, technical reviews, and other deliverables, with field travel when needed.
- Identify and schedule project and program deliverables, milestones, and required tasks.
- Coordinate communication and management of price increases, contract rules, and incentive rebate payments.
- Serve as project and implementation lead alongside corporate customer liaisons.
- Manage cross-functional tasks and timelines to meet time, cost, quality, and customer expectations.
Requirements
What you’ll need- Preferred 5-7 years of experience in strategic, enterprise, or key account management sales.
- Software or SaaS sales experience preferred.
- Track record of building and growing strategic customer relationships, loyalty, business plans, and programs.
- Strong business acumen with a broad view of the industry.
- Clear, effective written and verbal communication and presentation skills.
- Ability to explain information in a way that builds rapport, persuades, and creates understanding.
- Experience presenting to and communicating with C-suite executives.
- Experience mentoring and coaching customers and colleagues.
- Track record of persuasion and negotiation.
- Ability to solve problems and take ownership of results.
- Ability to work independently and manage your own priorities.
- Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint.
- Willingness to travel approximately 25% of the time.
Benefits
Comp & perks- Lucrative quarterly commission structure.
- Health / Dental / Vision Day one.
- Financial support.
- Pet insurance.
- Mental health resources.
- Volunteer paid days off.
- Employee stock program.
- Foundation donation matching.
- Competitive compensation, incentives, and benefits.