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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in veterinary clinic operations and customer relationship management, with a strong focus on training, technical support, and compliance. Proficient in troubleshooting and resolving customer issues while effectively communicating and collaborating with diverse teams.
Highest-signal resume keywords
Veterinary Clinic ExperienceTraining And Practice ManagementCustomer Relationship ManagementTechnical SupportComputer Networking Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer TrainingTechnical TroubleshootingProduct InstallationEquipment AssemblyQuality Management System Support
Soft Skills
Effective CommunicationRelationship BuildingAdaptabilityListening SkillsDecision Making
Tools & Technologies
ComputersTabletsSmartphones
Certifications & Qualifications
Valid Driver’s License
Industry Keywords
Veterinary ServicesCustomer SupportField SalesCompliance RequirementsCustomer Experience
About the role
Key responsibilities & impact- Work closely with Field Sales Professionals and Customer Support to develop strategies for maintaining and growing customer accounts
- Install, onboard and train clinic staff to use IDEXX products and services
- Identify additional customer needs and present appropriate solutions
- Assist with critical customer need visits by providing onsite technical support
- Visit customers in the field every day and adjust schedules for customer events and industry events/tradeshows
- Provide onsite support for product or service installation, training and troubleshooting
- Install equipment at customer locations, assemble components, test operations and adjust equipment as needed
- Train customers on company products, equipment and services using varied formats and materials
- Troubleshoot and resolve customer problems with company products and services
- Support new customer installations and go-live events, coordinating issue resolution
- Communicate customer needs for additional products and services to sales, research and development, and other teams
- Research customers before site visits to anticipate issues and enhance customer experience
- Detail benefits of additional company products and services
- Document customer visits and interactions
- Support quality management system and compliance requirements
Requirements
What you’ll need- Minimum of three (3) years veterinary clinic experience
- Training and/or practice management background strongly preferred
- Ability to build relationships with all personalities
- Ability to effectively communicate and collaborate with customers, management, and peers
- Ability to build strong customer and peer partnerships
- Ability to plan and prioritize work in a dynamic environment and make quality, timely decisions
- Effective listening skills and ability to adapt approach and demeanor to different situations
- Comfortable learning and using computers, tablets and smartphones
- Computer networking experience preferred
- Fluency in English
- Valid Driver’s License required
- Ability to work weekend hours and weekday overtime when required
- Ability to travel occasionally overnight and sporadically internationally for special business meetings
- Ability to stand and sit for extended periods
- Specific vision abilities including close vision, color vision, depth perception, and ability to adjust focus
- Ability to communicate verbally by phone and in person
- May be required to lift, move and carry up to 60 pounds
Benefits
Comp & perks- A competitive compensation and opportunity for annual bonus
- Pension plan contribution paid by IDEXX
- On the job training & career advancement opportunities
- Volunteer paid days off
- ThanXX recognition program
- Additional benefits