Field Support Representative, Diagnostic Imaging

IDEXX

. Partner with Field Sales and Customer Support to develop strategies that maintain and grow customer accounts .

Posted 10/16/2026full-timeDetroit • Michigan • United StatesMid-LevelSenior💰 $30 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong relationship-building skills and effective communication to support customer success in veterinary settings. Proficient in planning and executing customer visits while providing technical support and training on diagnostic imaging systems.

Highest-signal resume keywords

Veterinary Clinic ExperienceCustomer Relationship ManagementTechnical TroubleshootingTraining and LeadershipPlanning and Prioritization

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Diagnostic Imaging Systems InstallationComputer NetworkingTechnical SupportPhysical Handling of ToolsLifting and Moving Objects

Soft Skills

Strong CommunicationEffective ListeningCollaboration

Tools & Technologies

ComputersTabletsSmartphones

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Customer SuccessField SalesVeterinary Practice ManagementGreat Lakes RegionCustomer Account Growth

About the role

Key responsibilities & impact

Partner with Field Sales and Customer Support to develop strategies that maintain and grow customer accounts
Build customer relationships and support customer success in the field
Visit customers daily and adjust schedules to support customer events and emergency practices
Install IDEXX Diagnostic Imaging Systems for customers
Train veterinary clinic staff on best practices to maximize system performance
Support critical customer visits with onsite technical troubleshooting
Plan and strategize customer visits using various programs
Manage schedules according to customer needs
Travel up to 75% by air and car, including 3–4 overnights per week
Work weekend hours and weekday overtime as required
Work remotely from a home-based office when not traveling

Requirements

What you’ll need

Valid driver’s license required
Residency in the Great Lakes Region and willingness to travel within this territory and occasionally outside of this territory as needed
Ability to build and maintain relationships to gain confidence and trust from others
Strong communication and ability to collaborate with customers, management, and peers
Planning and prioritization skills
Effective listening skills
Comfort learning and using computers, tablets, and smartphones; computer networking experience is a plus
Ability to perform the physical aspects of the role, including handling tools and objects and lifting, moving, and carrying up to 60 pounds
Specific vision abilities including close vision, color vision, depth perception, and ability to adjust focus
Hearing acuity sufficient to communicate effectively by telephone and in person
Ability to effectively communicate in English with customers and team members
Ability to travel and work within the assigned area, drive for extended periods, and work with or have contact with animals
3+ years of veterinary clinic experience with a training and/or leadership background, and/or Practice Manager experience strongly preferred

Benefits

Comp & perks

Opportunity for annual cash bonus
Health / Dental / Vision benefits day one
5% matching 401k
On-the-job training and career advancement opportunities
Financial support
Pet insurance
Mental health resources
Volunteer paid days off
Employee stock program
Foundation donation matching
Comprehensive training programs
Remote work from a home-based office when not traveling