Implementation Specialist

IDEXX

. Onboard and deliver successful implementations of IDEXX Neo and ancillary services .

Posted 11/10/2026full-timeUnited StatesMid-LevelSenior💰 $60,000 - $64,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in onboarding and implementing IDEXX Neo and related services, with a strong focus on customer training, technical troubleshooting, and maintaining customer satisfaction in the veterinary industry.

Highest-signal resume keywords

IDEXX Neo ImplementationCustomer Training and ConsultationTechnical TroubleshootingVeterinary Industry KnowledgePublic Speaking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software ConfigurationSystem TroubleshootingCustomer Order ManagementDiagnostic IntegrationSaaS Program ProficiencyWorkflow Best PracticesAttention to DetailAnalytical ThinkingTechnical AptitudeProduct Knowledge

Soft Skills

Effective ListeningCommunication SkillsOrganizational SkillsSelf-MotivationProfessional Persistence

Tools & Technologies

IDEXX VelloSmartFlowRVetLinkCornerstoneEzyVetMicrosoft Teams

Industry Keywords

Veterinary Practice OperationsCustomer Relationship ManagementQuality Management SystemsCompliance RequirementsPreventative Care

About the role

Key responsibilities & impact

Onboard and deliver successful implementations of IDEXX Neo and ancillary services
Coach veterinary practices on setup and configuration of Neo and integrated services, including IDEXX Vello and Diagnostic Integrations with Neo
Train and consult customers on how software design choices affect staff workflows
Encourage software and workflow best practices, preventative care, printed postcard adoption and features that support practice growth, revenue and patient care
Develop additional product skills and onboard products such as SmartFlow, rVetLink, Cornerstone and ezyVet as business needs change
Travel up to 25% for customer adoption assistance, educational summits, professional training and occasional software launches
Manage schedules according to customer needs while pursuing professional development
Answer customer questions and explain products and services
Instruct customers in equipment use
Configure computer system software
Troubleshoot and repair systems
Enter customer orders and billing information
Determine customer needs, research and provide solutions, coordinating with team members
Ensure ongoing customer satisfaction and maintain strong customer relationships
Support quality management systems and compliance requirements

Requirements

What you’ll need

Technical aptitude and early adoption of new technology
Experience training adult learners preferred, but the correct candidate will be trained
Comfortable with public speaking and leading meetings with more than one participant
Ability to consult on product-team best-practice guidelines
Ability to set and manage customer expectations and lead without authority
Excellent verbal and written communication skills
General business understanding of the veterinary industry and veterinary practice operations preferred
Ability to build strong customer and peer partnerships
Ability to plan and prioritize work in a dynamic environment
Attention to detail and ability to track, diagnose and determine next steps
Ability to diagnose, troubleshoot and resolve business and technical customer issues
Effective listening skills and ability to adapt approach to different situations
Comfortable learning and using SaaS programs and computers
Experience or knowledge of IDEXX products including Neo, Cornerstone, ezyVet, Vello, rVetLink, SmartFlow and Diagnostics
Highly organized and detail oriented
Analytical thinking skills
Professional persistence and ethical conduct
Self-motivated
Ability to manage multiple priorities and remain composed during busy periods
Affinity for web-based tools and solutions
Ability to work independently and collaborate as part of a team
Available by telephone, voicemail, email and Microsoft Teams during scheduled business hours
Maintain a high-speed hardwired internet connection with minimum 15 Mbps download and 3 Mbps upload when working virtually

Benefits

Comp & perks

Opportunity for annual cash bonus
Health / Dental / Vision benefits day one
5% matching 401k
On-the-job training and career advancement opportunities
Financial support
Pet insurance
Mental health resources
Volunteer paid days off
Employee stock program
Foundation donation matching
Laptop, docking station, monitor(s), keyboard and mouse, and headset supplied
Hybrid schedule with 3 remote days per week for Frisco, TX or Westbrook, ME office arrangements
Fully virtual arrangement may be considered
Continued growth through comprehensive training programs