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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in both French and English while providing exceptional customer service to veterinary clients. Proficient in Salesforce.com and Microsoft Office Suite, with a strong understanding of the veterinary diagnostic market.
Highest-signal resume keywords
Fluency In French And EnglishSales ExperienceCustomer Service ExperienceSalesforce.com ProficiencyVeterinary Diagnostic Market Understanding
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Order FulfillmentTechnical Information ArticulationMulti-TaskingComputer ProficiencyMicrosoft WindowsMicrosoft ExcelMicrosoft WordMicrosoft Outlook
Soft Skills
Strong Written Communication SkillsStrong Verbal Communication SkillsInterpersonal SkillsGoal-OrientedOrganizational Skills
Industry Keywords
Veterinary CustomersDiagnostic ProductsHealthcare IndustryScientific DisciplineCustomer LoyaltyDemand Generation
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Fulfill customer orders for diagnostic products and supplies through phone, fax, and email
- Establish credibility with domestic veterinary customers
- Use customer discovery to recommend additional products and services
- Answer questions about product ordering, shipping, and IDEXX online platforms
- Maintain accurate customer profiles and interactions in Salesforce.com
- Provide an outstanding customer experience
- Receive inbound calls and emails through a phone queue for most of the day
- Attend trainings, coaching sessions, and individual development activities
- Support demand generation and customer loyalty
- Serve veterinary customers by supporting instrument consumables and related services
Requirements
What you’ll need- Fluency in both French and English
- Sales, customer service and/or customer facing experience
- Strong written and verbal communication skills
- Strong interpersonal skills with the ability to establish rapport quickly
- Capability to absorb and articulate technical information
- Highly motivated and goal-oriented while working collaboratively
- Strong organizational skills, especially in a multi-tasking environment
- Ability to work independently and as part of a team
- Computer proficiency with Microsoft Windows, Excel, Word, and Outlook
- Ability to work a flexible schedule between 7:30 AM and 9:00 PM EST Monday-Friday, including rotating Saturdays from 8:00 AM to 5:00 PM EST
- Ability to maintain a high-speed hardwired internet connection of at least 15 Mbps download and 3 Mbps upload when working virtually
- Bachelor’s degree in a business or scientific discipline is a plus
- Understanding of the veterinary diagnostic market and healthcare or scientific industry experience is a plus
Benefits
Comp & perks- Opportunity for annual cash bonus
- Health / Dental / Vision Benefits Day-One
- 5% matching 401k
- Shift-differential pay offered for later shifts
- Financial support
- Pet insurance
- Mental health resources
- Volunteer paid days off
- Employee stock program
- Foundation donation matching
- Laptop, docking station, monitor(s), and headset supplied for virtual work
- Virtual work setting for candidates located outside of Maine
- Paid training, coaching sessions, and individual development time