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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and sales capabilities, with proficiency in Salesforce.com and Microsoft Office tools. Possesses the ability to communicate technical information effectively while maintaining a focus on customer needs in the veterinary diagnostic market.
Highest-signal resume keywords
Sales ExperienceCustomer Service ExperienceSalesforce.com ProficiencyStrong Communication SkillsVeterinary Diagnostic Market Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ExperienceCustomer Service ExperienceSalesforce.com ProficiencyMicrosoft Windows ProficiencyMicrosoft Excel ProficiencyMicrosoft Word ProficiencyMicrosoft Outlook Proficiency
Soft Skills
Strong Interpersonal SkillsAbility to Establish RapportHighly MotivatedGoal-OrientedStrong Organizational Skills
Certifications & Qualifications
Bachelor’s Degree in Business or Scientific Discipline
Industry Keywords
Veterinary Diagnostic MarketHealthcare IndustryScientific Industry
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Fulfill customer orders for diagnostic products and supplies through phone, fax, and email
- Establish credibility with domestic veterinary customers
- Use discovery to recommend additional products and services
- Answer questions about product ordering, shipping inquiries, and IDEXX online platforms
- Maintain accurate customer profiles and interactions in Salesforce.com
- Provide an outstanding customer experience
- Receive inbound calls and emails through a phone queue for the majority of the day
- Attend trainings, coaching sessions, and individual development time
- Ask open-ended questions to uncover customer needs and clarify concerns
- Guide conversations toward differentiated solutions and services
Requirements
What you’ll need- Sales, customer service and/or customer-facing experience
- Prior phone experience preferred
- Strong written and verbal communication skills
- Strong interpersonal skills and ability to establish rapport quickly
- Capability to absorb and articulate technical information
- Highly motivated and goal-oriented while working collaboratively
- Strong organizational skills, especially in a multitasking environment
- Ability to work independently and as part of a team
- Computer proficiency with Microsoft Windows, Excel, Word, and Outlook
- Understanding of the veterinary diagnostic market and experience in healthcare or scientific industry is a plus
- Ability to work 8.5 hours between 7:30 AM and 9:00 PM EST Monday-Friday
- Ability to work a rotating monthly Saturday shift from 8:00 AM to 5:00 PM EST
- High-speed hardwired internet connection with minimum 15 Mbps download and 3 Mbps upload
- Bachelor’s degree in a business or scientific discipline is a plus
Benefits
Comp & perks- Hourly rate of $21/hr+ based on experience
- Shift-differential pay offered for later shifts
- Opportunity for annual cash bonus
- Health / Dental / Vision Benefits Day-One
- 5% matching 401k
- Financial support
- Pet insurance
- Mental health resources
- Volunteer paid days off
- Employee stock program
- Foundation donation matching
- Laptop, docking station, monitor(s), and headset supplied
- Opportunity to move into outbound inside sales positions
- Training, coaching sessions, and individual development time