Product Manager – Hardware Support and Supplies

IDEXX

. Lead strategy, commercial performance, and operational execution of IDEXX's hardware, hardware support, and practice supplies businesses serving veterinary practices across North America .

Posted 10/10/2026full-timeWestbrook • Maine • United StatesMid-LevelSenior💰 $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product management and commercial leadership, with a strong focus on P&L ownership, pricing strategy, and inventory management. Proven ability to influence cross-functional teams and drive operational performance in the veterinary practice sector.

Highest-signal resume keywords

P&L OwnershipProduct ManagementVendor Relationship ManagementInventory PlanningAdvanced Excel Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pricing StrategyBudgetingForecastingFinancial Performance ManagementProduct OnboardingLifecycle ManagementCommercial NegotiationsData AnalysisSubscription Business ManagementDirect Marketing

Soft Skills

Influencing Cross-Functional TeamsLeadership DevelopmentCustomer Experience Management

Tools & Technologies

ERP SystemsCRM SystemsSAPSalesforceRemote Monitoring and Management Platforms

Industry Keywords

Veterinary PracticesHardware SupportCommercial PerformanceManaged Service ProviderProfessional Practice Environments

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead strategy, commercial performance, and operational execution of IDEXX's hardware, hardware support, and practice supplies businesses serving veterinary practices across North America
Own P&L performance, pricing strategy, budgeting, forecasting, and financial health
Define portfolio strategy, product selection, vendor relationships, lifecycle management, product transitions, and expansion opportunities
Partner with Quality Assurance and Engineering on product validation and onboarding before customer release
Manage inventory strategy and stock levels across multiple North American warehouses with Procurement and Logistics
Oversee hardware support subscription business strategy, pricing, customer experience, and operational performance
Develop pricing programs, promotional initiatives, referral strategies, and commercial offerings with Sales leadership
Lead commercial marketing, including catalogs, promotional campaigns, sales materials, and customer communications
Manage key vendor and OEM relationships, negotiate pricing, address quality concerns, and resolve escalations
Serve as senior escalation point for significant customer and product issues
Analyze business performance data and improve revenue, margin, inventory management, and customer satisfaction
Lead and develop two direct reports and influence cross-functional teams
Ensure reliable, scalable, and well-supported products and services for veterinary practices

Requirements

What you’ll need

5+ years of experience in product management, category management, or a related commercial leadership role, including at least 3 years of P&L ownership
Experience managing pricing, margins, budgeting, forecasting, and financial performance for a physical-product business
Experience managing hardware product portfolios, preferably including PCs, servers, printers, networking equipment, or related technologies
Experience working with product onboarding, validation, or gated product introduction processes in partnership with technical or quality teams
Experience managing vendor and OEM relationships, including supplier onboarding, commercial negotiations, and quality escalations
Experience managing inventory planning, supply chain operations, and product fulfillment across multiple locations
Experience using ERP and CRM systems, preferably SAP and Salesforce
Advanced Excel skills and ability to synthesize data from multiple sources into actionable business insights
Ability to influence cross-functional teams and drive results without direct reporting authority
Experience leading and developing employees
Strong business acumen, including experience managing pricing strategies, inventory decisions, and commercial performance
Bachelor's degree in Business, Engineering, or a related field, or equivalent experience
Experience supporting small-business customers within veterinary, medical, dental, legal, or similar professional practice environments
Experience with major hardware vendors such as Dell, Apple, Microsoft, Lexmark, Xerox, CDW, or similar organizations
Experience managing subscription, support plan, warranty, or service-contract businesses
Experience with direct marketing, catalog development, agency management, and customer communications
Familiarity with remote monitoring and management (RMM) platforms, system imaging, and operating system lifecycle management
Exposure to managed service provider (MSP) business models
Occasional travel up to 15%

Benefits

Comp & perks

Opportunity for annual cash bonus
Performance-based merit increases
Health / Dental / Vision Benefits Day-One
5% matching 401k
Financial support
Pet insurance
Mental health resources
Volunteer paid days off
Employee stock program
Foundation donation matching
Competitive compensation, incentives, and benefits