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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing remote technical support for diagnostic devices, with strong troubleshooting and analytical skills to resolve hardware and software issues effectively. Possesses a customer-focused mindset and excellent communication abilities to enhance veterinary professionals' performance and patient outcomes.
Highest-signal resume keywords
Technical SupportTroubleshootingAnalytical SkillsCustomer-Focused MindsetCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingAnalytical SkillsTechnical SupportDiagnostic InstrumentationBiomedical Equipment
Soft Skills
Problem-SolvingPrioritisationEmpathyCollaboration
Tools & Technologies
IDEXX VetLab AnalysersDiagnostic Devices
Industry Keywords
Veterinary EquipmentMedical EquipmentPatient OutcomesAnimal Health
About the role
Key responsibilities & impact- Provide remote technical support for IDEXX VetLab analysers and diagnostic devices
- Troubleshoot hardware and software issues, calibration, and performance concerns
- Respond to customer queries with clarity, empathy, and professionalism
- Collaborate with internal teams to deliver timely and effective solutions
- Help veterinary professionals maximise the performance and reliability of diagnostic solutions
- Support clinics in delivering timely, accurate results for improved patient outcomes and animal health
Requirements
What you’ll need- Background in technical support, biomedical equipment, diagnostic instrumentation, or a related field
- Strong troubleshooting and analytical skills
- Ability to quickly learn and clearly explain technical concepts
- Excellent problem-solving and prioritisation skills
- Customer-focused mindset and strong communication skills
- Familiarity with veterinary or medical equipment is highly regarded but not essential
- Willingness to participate in a rotating roster, including occasional Saturdays and after-hours support
Benefits
Comp & perks- True flexibility with on-site or hybrid working arrangements
- Bring your pet to work days
- Competitive annual bonus scheme and compensation reviews
- Comprehensive onboarding and ongoing development, including product, technical, and customer engagement training
- Career development opportunities within a global organisation known for promoting from within
- Values-driven, inclusive culture
- Reward and Recognition programs
- Paid parental leave
- Wellness programs
- Fitness reimbursements
- Paid volunteer days
- Up to $500 per year towards diagnostic testing for your pets
- Tenure recognition, including additional leave and bonus payments at key career milestones
- Competitive compensation, incentives, and benefits