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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnostic testing and clinical interpretation, with strong communication and organizational skills to effectively support veterinary practices. Proficient in utilizing CRM systems and familiar with IDEXX products and services.
Highest-signal resume keywords
DVM Or Equivalent5+ Years Clinical Practice ExperienceDiagnostic Test Technology UnderstandingExcellent Verbal And Written Communication SkillsFamiliarity With IDEXX Products And Services
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Diagnostic TestingClinical InterpretationSpecimen HandlingPoint-Of-Care TestingCustomer Relationship Management (CRM)Technical SpecificationsMedical Application KnowledgeTime ManagementMultitaskingCoordinating With Others
Soft Skills
Strong Interpersonal SkillsService-Oriented AttitudeHigh Self-Motivation
Tools & Technologies
IDEXX ProductsVetLabSNAP Test TechnologyRapid Assay TestsHigh-Speed Internet
Certifications & Qualifications
DVM Or Equivalent
Industry Keywords
Clinical Veterinary MedicineReference LaboratoriesDiagnostic Testing ConsultationCustomer SupportEducational Meetings
About the role
Key responsibilities & impact- Provide high-quality phone consultations about diagnostic testing
- Explain the clinical value of tests, interpret reference lab and point-of-care results, and recommend next steps for diagnosis and case management
- Understand Reference Laboratories, VetLab, and Rapid Assay tests, including specimen requirements, clinical utility, and interpretation of IDEXX-exclusive tests
- Understand SNAP and VetLab point-of-care test technology
- Handle specimen handling and sample interference questions
- Work through customer questions, concerns, or discrepancies about lab and point-of-care results
- Support CAG customer support, sales, and technical support teams through training and regular meetings
- Participate in IDEXX educational and organizational meetings
- Log all consultation details in the Customer Relationship Management (CRM) system
Requirements
What you’ll need- DVM or equivalent is required
- Typically, 5+ years of experience in clinical practice
- Ability to build an in-depth understanding of diagnostic test technology, including technical specifications and medical application
- Excellent verbal and written communication skills
- Strong interpersonal skills and a service-oriented attitude
- Strong organizational skills, including time management, multitasking, and coordinating with others
- High self-motivation and the ability to work with minimal supervision
- Familiarity with current topics and issues in clinical veterinary medicine
- Computer skills, or the willingness to learn the required systems
- A dedicated, quiet office space
- High-speed internet with minimum speeds of 60 Mb/s download and 10 Mb/s upload, with hardwire access
- Previous experience with or knowledge of IDEXX products and services preferred
Benefits
Comp & perks- Opportunity for annual cash bonus
- Health / Dental / Vision benefits starting day one
- 5% matching 401k
- Employee stock purchase plan
- Paid time off
- Continuing education allowance
- Licensure and professional dues support
- Pet insurance
- Mental health resources
- Volunteer paid days off
- Foundation donation matching
- Virtual onboarding
- Competitive compensation, incentives, and benefits