Veterinary Software Trainer

IDEXX

. Collaborate with IDEXX teams to formulate strategies supporting customer accounts through education and tailored customer-centric solutions .

Posted 11/9/2026full-timeRemote • Maine • United StatesJuniorMid-Level💰 $25 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer education and support within the veterinary industry, with a strong focus on Change Management and effective communication. Proficient in utilizing technology to enhance customer interactions and optimize practice management solutions.

Highest-signal resume keywords

Veterinary Industry ExperienceTraining And LeadershipChange Management SupportEffective CommunicationProficiency In Technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change ManagementVeterinary Practice Management SystemsCustomer-Centric SolutionsTechnology ProficiencyComputer Networking

Soft Skills

Effective ListeningCollaborationProactive MindsetPartnership CultivationAdaptability

Tools & Technologies

ComputersTabletsPrintersSmartphones

Certifications & Qualifications

Valid Driver's LicenseValid Passport

Industry Keywords

Veterinary IndustryCustomer AccountsField TeamEmergency PracticesNational Travel

About the role

Key responsibilities & impact

Collaborate with IDEXX teams to formulate strategies supporting customer accounts through education and tailored customer-centric solutions
Implement and provide training to veterinary practice staff on IDEXX Practice Management Systems
Support customers post-implementation to enhance and optimize their use of software solutions
Operate and travel from a home office as a member of the field team
Use programs to organize and plan customer visits
Act as an IDEXX ambassador and trusted advisor to customers
Manage schedule according to customers' characteristics and needs
Modify schedule to meet customer demands, including late-night visits to emergency practices
Guide and support customers through the Change Management process associated with integrating new systems into daily operations

Requirements

What you’ll need

Minimum of two (2) years of experience within the veterinary industry
Background in training and/or leadership strongly preferred
Effective communication and collaboration with customers, leaders, and colleagues
Ability to cultivate strong partnerships and gain confidence and trust
Proactive mindset for planning and prioritizing work in a dynamic environment
Effective listening skills and ability to adapt approach to different situations
Ability to support the Change Management process when integrating new systems
Proficiency in learning and using technology, including computers, tablets, printers, and smartphones
Familiarity with computer networking is an added advantage
Overnight travel required, averaging 4–5 nights per week
Up to 80% national travel by air and car required
Must live within one hour of an international airport
Valid driver's license required
Valid passport required
Ability to stand/walk continuously for up to 2 hours
Ability to lift, move, and carry up to 50 pounds
Weekend hours and weekday overtime may be required

Benefits

Comp & perks

Competitive compensation, incentives, and benefits
Positive and respectful work culture
Support for learning and discovery
Professional growth and development opportunities