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IDT BY INDET GROUP

POS Support Representative, Basic Tech Support

IDT BY INDET GROUP

. Manage accounts to provide information, clarify details, and ensure records are accurately updated .

Posted 9/23/2026full-timeGuatemala City • GuatemalaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Proficient in managing accounts and providing top-tier support while maintaining professionalism and a positive attitude.

Highest-signal resume keywords
Customer Service ExperienceProblem-Solving SkillsEnglish ProficiencyComputer AptitudeDocumentation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Multitasking AbilitiesPhone EtiquetteEmail EtiquetteChat EtiquettePeople-Oriented Attitude
Certifications & Qualifications
High School Diploma
Industry Keywords
Brand AmbassadorCustomer ComplaintsAccount ManagementOn-Site WorkSchedule Flexibility

About the role

Key responsibilities & impact
  • Manage accounts to provide information, clarify details, and ensure records are accurately updated
  • Identify the root cause of issues and execute effective resolutions for customer complaints
  • Provide top-tier support for NRS products and services
  • Serve as the voice of customers as a Brand Ambassador

Requirements

What you’ll need
  • High School Diploma
  • English proficiency at 85% or higher
  • Previous customer service experience is preferred/desired
  • Strong computer aptitude, documentation skills, and multitasking abilities
  • Excellent phone, email, and chat etiquette
  • Schedule flexibility and ability to work on-site in Zone 4
  • Professionalism and a positive, people-oriented attitude
  • Strong problem-solving skills and the ability to think quickly
  • A proactive team player who takes ownership of their work

Benefits

Comp & perks
  • Competitive salary
  • Bonuses
  • Parking Subsidy
  • Life and Medical Insurance
  • Benefits and Discounts
  • Growth opportunities
  • Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)