IDT BY INDET GROUP

Artificial Intelligence

• Develop and manage AI-assisted B2B email marketing campaigns, including content, personalization, testing, automation, and analytics.
• Use AI tools to analyze campaign performance and identify opportunities to improve engagement, conversions, and ROI.
• Build, manage, and optimize AI automations and agentic workflows for marketing activities.
• Research, test, and implement emerging AI marketing platforms, tools, agents, and technologies.
• Use AI to increase social media engagement, reach, audience growth, and overall performance.
• Develop and manage AI-agentic social media influencers and virtual personalities to support brand awareness and content initiative.
• Create AI-assisted social media content, including posts, campaigns, creative concepts, images, videos, and other marketing assets.
• Develop AI-powered lead-generation workflows that identify, qualify, nurture, and route B2B prospects.
• Analyze social media, email, website, and lead-generation data to identify trends and actionable insights.
• Continuously test new AI tools and recommend technologies that can improve marketing productivity and results.
• Collaborate with U.S.-based creative, marketing, sales, and technology teams.
• Help establish best practices and processes for responsible and effective use of AI throughout the marketing department.

AI Marketing Associate – B2B Creative Marketing

Account Manager

• Prospect, pitch, and close sales for NRS Point-of-Sale devices, Merchant Services, and Cash Advances
• Develop and execute a weekly cycle to visit retail stores regularly
• Ensure high customer satisfaction and identify upsell opportunities
• Prospect door-to-door to expand IDT and NRS presence in the territory
• Drive the merchant application process
• Help store owners understand how to use services effectively
• Provide light troubleshooting and technical support on equipment
• Manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system
• Manage and expand Boss Revolution telecom and financial services products within the territory

Retail Account Manager – NRS, Retail Services

Customer Support

• Manage accounts to provide information, clarify details, and ensure records are accurately updated
• Identify the root cause of issues and execute effective resolutions for customer complaints
• Provide top-tier support for NRS products and services
• Serve as the voice of customers as a Brand Ambassador

POS Support Representative, Basic Tech Support

• Prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts
• Develop and execute a weekly cycle to visit retail stores regularly, ensuring high customer satisfaction and identifying upsell opportunities
• Prospect door-to-door to expand IDT and NRS presence in the territory
• Drive the merchant application process
• Help store owners understand how to use services effectively
• Provide light troubleshooting and technical support on equipment
• Manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system
• Manage and expand Boss Revolution telecom and financial services products within the territory

• Prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts
• Develop and execute a weekly cycle to visit retail stores regularly
• Ensure high customer satisfaction and identify upsell opportunities
• Prospect door-to-door to expand IDT and NRS presence in the territory
• Drive the merchant application process
• Help store owners understand how to use the services effectively
• Provide light troubleshooting and technical support on equipment
• Manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system
• Sell and manage NRS products, telecom services, and financial services products within the assigned territory

• Prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances
• Develop and execute a weekly cycle to visit retail stores regularly
• Ensure high customer satisfaction and identify upsell opportunities
• Prospect door-to-door to expand IDT and NRS presence in the territory
• Drive the merchant application process
• Help store owners understand how to use the services effectively
• Provide light troubleshooting and technical support on equipment
• Manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system
• Manage and expand Boss Revolution telecom and financial services products within the territory

• Prospect, pitch, and close sales for NRS Point-of-Sale devices, Merchant Services, and Cash Advances
• Develop and execute a weekly cycle to visit retail stores regularly
• Ensure high customer satisfaction and identify upsell opportunities
• Prospect door-to-door to expand IDT and NRS presence in the territory
• Drive the merchant application process
• Help store owners understand how to use the services effectively
• Provide light troubleshooting and technical support on equipment
• Manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system
• Manage and expand Boss Revolution telecom and financial services products within the territory

Data Engineer

• Design, develop, and maintain scalable data pipelines supporting ingestion, transformation, and delivery into centralized feature stores, model-training workflows, and real-time inference services
• Build and optimize workflows for extracting, storing, and retrieving semantic representations of unstructured data
• Architect and implement lightweight analytics and dashboarding solutions delivering natural language query experiences and AI-backed insights
• Define and execute prompt engineering, orchestration, and model fine-tuning processes for conversational interfaces
• Oversee vector data stores and develop efficient indexing methodologies for retrieval-augmented generation (RAG) workflows
• Partner with data stakeholders to gather requirements for language-model initiatives and translate them into scalable solutions
• Create and maintain documentation for data processes, workflows, and model deployment routines
• Stay informed about and learn emerging methodologies in data engineering, MLOps, and LLM operations

Senior Data Engineer

Frontend Engineer

• Own technical direction for the team's applications and shared UI platform
• Deliver applications to production across ten production pods using CloudFront, Lambda@Edge, a service-worker entrypoint, and a versioned CDN
• Own the team's application template used for new organizational applications
• Set code review standards, manage technical debt, and maintain the quality bar
• Own the team's Scrum process
• Represent frontend in architecture discussions with backend, platform, and product leads
• Write code and make technical decisions as a hands-on lead
• Lead three mid-level engineers, one senior engineer, and two QA engineers
• Support the team's web applications, admin console, supervisor and receptionist consoles, call queues wallboard, dialer, and shared UI platform packages

Lead Frontend Engineer, React

SDET

• Embed fully within a Scrum team and participate in all ceremonies and associated artifacts
• Own the end-to-end test strategy for the AI voice virtual agent across LLM, speech, and telephony layers
• Design test scenarios for multi-turn dialogues, interruptions, ambiguous input, escalations, and failure recovery
• Build and maintain an evaluation framework for non-deterministic output using golden datasets and semantic/rubric-based assertions
• Adversarially test hallucinations, incorrect grounding, guardrail bypasses, prompt injections, and unauthorized customer-data disclosure
• Prepare and provision SIP devices, endpoints, and end-to-end call scenarios
• Diagnose failures across LLM, ASR, TTS, media path, and call-routing layers
• Extend automated coverage and integrate test suites into CI/CD release gates
• Define and track quality metrics such as task completion, containment, intent accuracy, transcription accuracy, latency, and escalation correctness
• Maintain documented test coverage in the TMS with traceability to business requirements
• Communicate and escalate quality risks using data and evidence

AI Marketing Associate – B2B Creative Marketing

Retail Account Manager – NRS, Retail Services

POS Support Representative, Basic Tech Support

Retail Account Manager – NRS, Retail Services

Retail Account Manager – NRS, Retail Services

Retail Account Manager – NRS, Retail Services

Retail Account Manager – NRS, Retail Services

Senior Data Engineer

Lead Frontend Engineer, React

Senior QA Automation Engineer

Retail Account Manager – NRS, Retail Services