Analyst, People Operations – Dutch Speaker

IFF

. Manage inbound queries from IFF employees via the Ticket Service System .

Posted 9/23/2026full-timeBudapest • HungaryMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing employee inquiries and maintaining HRIS systems while ensuring confidentiality and accuracy. Proficient in providing HR support and educating employees on resources, with a strong focus on process improvement and collaboration.

Highest-signal resume keywords

Fluent In English And DutchBachelor’s Degree In HR Or Related FieldCustomer Service OrientationProficient In MS OfficeExperience In HR Or Customer Contact Centers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HRIS ManagementEmployee Data MaintenanceDocumentation ManagementProcess ImprovementTyping Proficiency

Soft Skills

Excellent Communication SkillsAttention To DetailIssue-Resolution MindsetProactive And AnalyticalCollaborative Team Player

Industry Keywords

HR Knowledge BaseConfidential HR InformationEmployee LifecycleSelf-Service ToolsStakeholder Collaboration

About the role

Key responsibilities & impact

Manage inbound queries from IFF employees via the Ticket Service System
Provide consistent and accurate support using the HR knowledge base
Educate employees and managers on available HR resources and self-service tools
Escalate or redirect inquiries to appropriate HR or external teams, such as Payroll
Maintain and update employee data in HRIS systems throughout the employee lifecycle
Create and manage employee documentation and personnel files
Handle sensitive information with discretion and sound judgment
Identify and relay opportunities for process improvement
Collaborate closely with stakeholders and support peers in problem resolution

Requirements

What you’ll need

Fluent in English and Dutch, both written and spoken
Bachelor’s degree in HR or related field (preferred)
Strong customer service orientation and issue-resolution mindset
Excellent communication skills and attention to detail
Comfortable handling confidential HR information
Proficient in MS Office and typing
Experience in HR or customer contact centers is a plus
Familiarity with HR systems and policies is preferred
Able to manage high volumes of inquiries with accuracy and timeliness
Proactive, analytical, and able to thrive in a dynamic, global environment
Passion for HR and drive to improve processes
Enjoy working collaboratively and contributing to team success

Benefits

Comp & perks

Hybrid work opportunity (3 days/week from home)
Professional onboarding and continuous training
Supportive, multinational work environment
Attractive benefits including cafeteria and health insurance
Learning and development programs from day one
Team building activities
Strong sense of community