Customer Quality Specialist

IFF

. Ensure adherence to regulations, quality management systems, accreditations, and Quality and Environmental policies and procedures, including ISO FSSC 22000, GFSI, and cGMP for food and dietary supplements .

Posted 11/3/2026full-timeClackamas • Oregon • United StatesMid-LevelSenior💰 $61,558 - $87,940 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality assurance and regulatory compliance within the food and dietary supplement industries, with a strong focus on ISO FSSC 22000, GFSI, and cGMP standards. Proficient in managing product certifications and collaborating with cross-functional teams to ensure customer satisfaction and adherence to quality management systems.

Highest-signal resume keywords

ISO FSSC 22000 ComplianceCGMP ExperienceQuality Assurance ManagementRegulatory Documentation ReviewCross-Functional Team Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality Management SystemsFood Safety SystemsHACCP KnowledgeRegulatory ComplianceProduct Master Data ManagementKPI MeasurementTechnical SupportCustomer Documentation ReviewDeviation ManagementAnalytical Problem Solving

Soft Skills

Excellent Communication SkillsProblem-Solving SkillsOrganizational SkillsAttention to DetailService Orientation

Tools & Technologies

SalesforceSAPSharePointX3 Information Flow Process

Certifications & Qualifications

Halal CertificationKosher CertificationNSF CertificationCGMP Certification

Industry Keywords

Food IngredientDietary SupplementPharmaceutical Quality ControlQuality AssuranceRegulatory Role

About the role

Key responsibilities & impact

Ensure adherence to regulations, quality management systems, accreditations, and Quality and Environmental policies and procedures, including ISO FSSC 22000, GFSI, and cGMP for food and dietary supplements
Review and provide feedback on customer documentation and specifications
Partner with cross-functional teams to understand customer vision, strategies, needs, quality agenda, and IFF’s management plan
Review customer printed packaging artwork for FDA compliance
Provide technical and quality support to customers for product- and process-related requests
Serve as primary quality customer representative at customer quality meetings and support customer satisfaction and product assurance meetings
Complete and implement customer requests related to products and manufacturing environments
Manage product master data within X3 and participate in the X3 information flow process for new products and product changes
Manage external product certifications such as Halal, Kosher, or NSF for Sport
Measure KPIs, identify improvement needs, and manage performance for business and customer satisfaction
Support product return, derogation, early release, and quality deviation workflows
Interact with Product Management, Operations, QC, QA, Sales, Customer Service/Care, and Regulatory stakeholders
Create and manage deviations related to product and customer onboarding
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree required in science or related fields
Minimum of 3 years’ experience in food ingredient, dietary supplement, pharmaceutical, quality assurance, quality control or regulatory role
Legal right to work in the United States
Must pass a drug screen and a background check in accordance with IFF standards
Must adhere to Company safety policies and wear required personal protective equipment
Must be able to work while wearing a self-contained breathing apparatus
Must be able to lift, carry, push, and/or pull materials weighing up to 50 pounds occasionally, with or without reasonable accommodation
Must successfully pass all job-related tests and certifications required for working in a cGMP, quality environment
Must re-qualify every year on all job-related tests and certifications as job or qualifications require
Knowledge of food safety systems, HACCP, GMP’s quality policies, etc.
Comfortable using IT platforms like Salesforce, SAP, SharePoint, etc.
Excellent oral and written communication skills
Strong communication, problem-solving, and decision-making skills
Ability to problem solve using analytical skills
Ability to draw information from various sources and work with cross functional teams
Hands-on mentality, service oriented, good organizational skills, and high attention to detail
Ability to prioritize and manage multiple tasks
Ability to perform responsibilities with minimal guidance and supervision

Benefits

Comp & perks

Salaried position
Monday–Friday schedule, 8am start
Hybrid Working
Opportunity to work with global teams and customers
Inclusive workplace and diversity-focused culture