Customer Service Representative

IFF

. Receive, process, and manage customer orders, inquiries, and complaints while ensuring a high level of customer satisfaction .

Posted 11/9/2026full-timeWarsaw • PolandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Service and Order Management, with a strong focus on building long-term customer relationships and ensuring high levels of satisfaction. Proficient in analyzing operational challenges and collaborating with cross-functional teams to enhance processes and customer experiences.

Highest-signal resume keywords

Bachelor's Degree In Business AdministrationCustomer Service ExperienceERP Systems Experience (SAP)Analytical And Problem-Solving SkillsStrong Verbal And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementCustomer OnboardingProcess ImprovementData ManagementOperational Analysis

Soft Skills

Customer OrientationAttention To DetailCollaborationSound JudgmentMultitasking

Tools & Technologies

Enterprise Resource Planning (ERP)SAP

Industry Keywords

Supply ChainLogisticsCustomer SatisfactionInternational CustomersMulticultural Business Environment

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Receive, process, and manage customer orders, inquiries, and complaints while ensuring a high level of customer satisfaction
Serve as the primary operational contact for assigned customers and maintain strong long-term customer relationships
Act as a key communication link between customers, Sales, Supply Chain, Logistics, and other internal stakeholders to ensure seamless order execution
Monitor product availability, delivery timelines, and customer requirements to provide accurate information and proactive communication
Analyze customer requests and operational challenges, making sound decisions and recommendations to resolve issues effectively
Support customer onboarding activities, including new customer setup, new product introductions, and implementation of new ways of working
Maintain accurate customer and order data while ensuring compliance with company policies and procedures
Collaborate with cross-functional teams to identify opportunities for process improvements and enhanced customer experiences
Contribute to achieving team performance objectives and service excellence goals

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related discipline
Minimum 3 years of experience in Customer Service, Order Management, Supply Chain, or a related operational environment
Experience working with Enterprise Resource Planning (ERP) systems, preferably SAP
Strong customer orientation with a demonstrated ability to build and maintain professional relationships
Excellent analytical and problem-solving skills with the ability to exercise sound judgment
Strong verbal and written communication skills in English
Ability to effectively manage multiple priorities while maintaining a high level of accuracy
Proven ability to collaborate across functions and with stakeholders at different organizational levels
Strong attention to detail and commitment to delivering high-quality customer service
Experience supporting international customers in a multicultural business environment
Knowledge of additional European languages
Experience participating in process improvement or customer service transformation initiatives

Benefits

Comp & perks

Permanent position with long-term career development opportunities
Professional onboarding and continuous learning opportunities from day one
Hybrid working model supporting flexibility and work-life balance
Collaborative and inclusive work environment with strong cross-functional partnerships
Exposure to international customers and global business operations