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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the Order-to-Cash process, ensuring accurate order fulfillment and customer satisfaction. Proficient in utilizing SAP and Microsoft Office applications to optimize customer service and support process improvements.
Highest-signal resume keywords
Order ManagementCustomer ServiceSAP ExperienceProcess ImprovementFluent Business English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntryInvoicingCredit Notes ProcessingDebit Notes ProcessingDomestic Trade KnowledgeInternational Trade KnowledgeSupply Chain ProcessesMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint
Soft Skills
Strong Communication SkillsRelationship-BuildingCollaborative MindsetCross-Cultural AwarenessProblem-Solving
Tools & Technologies
SAPCustomer Order Management Systems
Industry Keywords
Order-to-Cash ProcessService ExcellenceOperational ExcellenceIncotermsPayment Terms
About the role
Key responsibilities & impact- Manage customer orders throughout the end-to-end Order-to-Cash process, ensuring accurate and timely order fulfillment
- Process domestic, export, and consignment orders, including order entry, order confirmation, invoicing, and order follow-up through delivery
- Coordinate customer complaints, service cases, and order-related issues while driving timely resolution
- Respond to customer inquiries in a professional, accurate, and timely manner
- Process credit notes and debit notes related to sales orders and customer claims
- Build strong partnerships with customers and internal stakeholders to ensure service excellence
- Collaborate with Planning, Sales, Logistics, Export, Billing, and Supply Chain teams to ensure successful order execution
- Support process optimization initiatives and contribute to continuous improvement within the Order-to-Cash process
- Support internal and external audits while maintaining accurate documentation and compliance with company procedures
Requirements
What you’ll need- Bachelor’s degree in any discipline
- 2–3 years of experience in Customer Service, Supply Chain Customer Service, Order Management, or related business-to-business environments
- Knowledge of domestic and international trade processes
- Experience managing customer orders and customer-facing activities within a business environment
- Strong knowledge of Microsoft Office applications, particularly Excel, Word, and PowerPoint
- Experience working with SAP and customer order management systems
- Fluent business English communication skills, both written and verbal
- Strong communication and relationship-building skills across multiple organizational levels
- Highly collaborative mindset, cross-cultural awareness, and ability to perform in dynamic environments
- Experience supporting multinational customers or regional customer portfolios
- Knowledge of Incoterms, payment terms, and international supply chain processes
- Experience contributing to process improvement and operational excellence initiatives within Customer Service or Supply Chain environments
Benefits
Comp & perks- Hybrid work model that supports collaboration and flexibility
- Opportunity to work with regional and international customers
- Exposure to end-to-end Order-to-Cash and Supply Chain processes
- Collaborative environment with strong cross-functional interaction
- Professional development and learning opportunities within a global organization
- Opportunity to build your career within a leading company in the food ingredients industry