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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in ServiceNow development and customization, with a strong focus on JavaScript, REST/SOAP API integrations, and platform security. Proven ability to translate business requirements into effective technical solutions while ensuring adherence to best practices.
Highest-signal resume keywords
ServiceNow DevelopmentJavaScript ProficiencyREST/SOAP API IntegrationServiceNow Certified System AdministratorData Modeling and Access Controls
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow CustomizationBusiness Rules DevelopmentClient ScriptsUI PoliciesFlow Designer WorkflowsData Models ManagementRoot Cause AnalysisPlatform Security StandardsITSM ModuleITOM Module
Soft Skills
Problem-Solving SkillsAnalytical SkillsCommunication SkillsStakeholder EngagementAttention to Detail
Tools & Technologies
ServiceNow PlatformFlow DesignerWorkflow EditorService PortalMID Server
Certifications & Qualifications
ServiceNow Certified System AdministratorServiceNow Certified Application Developer
Industry Keywords
Platform Best PracticesContinuous ImprovementCustomizationIntegration DevelopmentAccess Controls
Tech Stack
Tools & technologiesITSMJavaScriptServiceNowSOAP
About the role
Key responsibilities & impact- Design, develop, and customize applications and modules on the ServiceNow platform
- Develop and maintain Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer workflows
- Build, configure, and support forms, catalog items, record producers, notifications, templates, reports, and dashboards
- Develop, implement, and maintain integrations using REST/SOAP APIs and MID Server technologies
- Configure and manage data models, relationships, reference data, roles, and access controls (ACLs)
- Ensure ServiceNow solutions are secure, scalable, upgrade-safe, and aligned with platform best practices
- Participate in solution testing, deployment, documentation, and continuous improvement initiatives
- Troubleshoot platform issues, conduct root cause analysis, and implement effective resolutions
- Collaborate with architects, administrators, developers, and business stakeholders to gather requirements and deliver high-quality solutions
Requirements
What you’ll need- Minimum 5 years of hands-on experience in ServiceNow development, configuration, and platform customization
- Strong proficiency in JavaScript, ServiceNow Glide scripting, and ServiceNow development best practices
- Experience with core ServiceNow modules, including ITSM, ITOM, and CSM
- Proven expertise developing and supporting integrations using REST and SOAP APIs
- Familiarity with Flow Designer, Workflow Editor, Service Portal, and custom application development
- Solid understanding of data modeling, access controls (ACLs), and platform security standards
- ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) certification preferred
- Strong problem-solving and analytical skills
- Ability to translate business requirements into effective technical solutions
- Excellent verbal and written communication skills
- Stakeholder engagement capabilities and collaborative mindset
- Attention to detail and ability to manage multiple priorities effectively
Benefits
Comp & perks- Comprehensive health insurance benefits
- Learning, training, and career development opportunities
- Global and supportive work environment