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About the role
Key responsibilities & impact- Act as a key communication link between customers, Sales Account Managers, and internal stakeholders
- Coordinate multiple fragrance development projects with perfumers, laboratories, marketing, production, customer service, and scent design teams
- Receive and process customer sample requests, inquiries, and time-sensitive requests related to fragrance products and materials
- Manage project setup and administration, including project entries, submissions, reworks, pricing, adoptions, line extensions, and SAP entries
- Maintain accurate project documentation, records, and customer portfolios across systems and shared folders
- Support customers with pricing, fragrance oils, samples, documentation, and follow-ups
- Coordinate daily shipments, prepare labels and shipping documentation, and serve as the on-site contact for sample logistics
- Coordinate safety documentation and toxicology requests with the regulatory team to ensure customer portfolios comply with current industry regulations
Requirements
What you’ll need- 1–3 years of relevant professional experience, preferably within the fragrance or flavor industry
- Strong customer-focus and results driven
- Ability to apply sound judgment, analysis, and sensitivity to customer needs
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Comfort working in a deadline-driven environment where accuracy and attention to detail are critical
- Clear and professional communication skills, both written and verbal
- Proficiency in Microsoft Office tools, including Excel, Word, and PowerPoint
- Availability and commitment to work on-site 4–5 days per week
- Experience working with SAP, Project Management, and CRM systems
- Ability to coordinate effectively across multiple countries, cultures, and time zones
- Flexibility to work overtime when business needs require
Benefits
Comp & perks- Opportunity to work with a top-three global beauty care account
- Exposure to the consumer fragrance industry within a global organization
- Collaborative and inclusive work environment
- Professional development through hands-on learning and cross-functional collaboration