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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and multitasking abilities while managing customer accounts and coordinating with cross-functional teams. Proficient in analyzing sales data and ensuring compliance with customer contracts and agreements.
Highest-signal resume keywords
Sales Support ExperienceCross-Functional Team CollaborationSAP ProficiencyMicrosoft Office SkillsBilingual in English and Spanish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales AnalysisForecast Compliance MonitoringOrder Release CoordinationCustomer Quotation ManagementKPI Monitoring
Soft Skills
Strong Interpersonal SkillsEffective CommunicationOrganizational SkillsTime ManagementMultitasking
Tools & Technologies
SAPMicrosoft ExcelMicrosoft PowerPointMicrosoft Word
Industry Keywords
Manufacturing OperationsCustomer ServiceSales TrackingContinuous ImprovementRegulatory Compliance
About the role
Key responsibilities & impact- Support Account Managers by managing consolidated price lists, forecasts, product documentation, customer quotations, and sampling requests
- Coordinate with Customer Service teams and manufacturing plants to ensure timely completion of activities required for order release
- Collaborate with customer service teams across regions to harmonize processes and ensure consistency
- Analyze sales tracking reports to monitor forecast compliance and identify discrepancies impacting sales performance
- Receive and follow up on customer complaints, ensuring timely and effective resolution
- Ensure all activities comply with customer contracts and agreements
- Participate in customer meetings alongside Account Managers to support customer needs and strengthen relationships
- Monitor service performance through KPIs and support continuous improvement initiatives
- Coordinate with Regulatory, Quality, Planning, Finance, and Customer Service teams to deliver customer support
Requirements
What you’ll need- University degree
- 1-3 years of Sales Support experience and/or manufacturing operations experience
- Experience prioritizing, coordinating, and managing multiple customer accounts
- Experience working with cross-functional teams in a fast-paced environment
- Strong organizational, multitasking, and time management skills
- Strong computer skills, including Microsoft Office (Excel, PowerPoint, and Word)
- Experience working with SAP or similar business systems
- Strong interpersonal and communication skills with the ability to build relationships internally and externally
- Professional proficiency in written and spoken English and Spanish
Benefits
Comp & perks- Work in a collaborative and international environment
- Access opportunities for professional growth and development
- Inclusive culture that values diversity, innovation, and authenticity
- Customer-facing and cross-functional experience
- Hybrid working arrangement
