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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Configuration Management, CMDB governance, and data quality improvement, with a strong focus on service modeling and operational effectiveness. Proven ability to collaborate with cross-functional stakeholders and drive process optimization in global environments.
Highest-signal resume keywords
Configuration ManagementCMDB GovernanceServiceNow CMDBData Quality ImprovementITIL 4 Foundation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CMDB HealthService ModelingData GovernanceIncident ManagementProblem ManagementChange ManagementAsset ManagementEvent ManagementService Portfolio ManagementRisk Assessment
Soft Skills
Excellent CommunicationStakeholder ManagementFacilitationDocumentationInfluencing
Tools & Technologies
ServiceNowCommon Service Data Model (CSDM)
Certifications & Qualifications
ITIL 4 FoundationServiceNow CMDBITSMITOM
Industry Keywords
IT OperationsEnterprise Service ManagementBusiness TransformationProcess ImprovementsGlobal Environments
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Support and continuously improve Configuration Management governance, standards, processes, and controls across the organization
- Drive CMDB data quality by identifying, prioritizing, and coordinating remediation of data accuracy, ownership, and compliance issues
- Facilitate governance reviews, manage exceptions, and promote accountability among CI Owners, Service Owners, and technology teams
- Support ServiceNow CSDM adoption, service modeling, and relationship mapping to enhance service visibility and operational effectiveness
- Ensure effective integration and utilization of CMDB data across Incident, Problem, Change, Asset, Event, and Service Portfolio Management processes
- Coordinate with cross-functional stakeholders to resolve configuration, ownership, lifecycle, and service-impact gaps
- Support audit, risk, and compliance activities by maintaining accurate documentation, evidence, and remediation tracking
- Develop and deliver dashboards, reports, and insights to monitor CMDB health, data quality, and governance performance
- Drive continual improvement through process optimization, stakeholder enablement, training, knowledge management, and adoption initiatives
Requirements
What you’ll need- 8+ years of overall IT experience, including 5+ years in Configuration Management, CMDB Governance, ITSM, IT Operations, Asset Management, or Enterprise Service Management
- Proven experience supporting CMDB governance, data quality improvement, remediation, and service modeling initiatives
- Hands-on experience with ServiceNow CMDB, CMDB Health, and Common Service Data Model (CSDM)
- Strong understanding of Configuration Management principles, CI lifecycle management, ownership, relationships, and data governance
- Experience working in global, cross-functional environments and collaborating with diverse technology stakeholders
- Knowledge of Incident, Major Incident, Problem, Change, Asset, Event, and Service Portfolio Management processes
- Ability to analyze data, assess risks, drive remediation activities, and support governance, audit, and compliance requirements
- Excellent communication, documentation, facilitation, and stakeholder management skills, with the ability to translate business requirements into actionable outcomes
- ServiceNow certifications and experience in complex enterprise environments are highly preferred
- Relevant certifications such as ITIL 4 Foundation (or higher), ServiceNow CMDB, ITSM, ITOM or CSDM are preferred
- Proven track record of driving business transformation and process improvements
- Strong expertise in enterprise technologies and industry best practices
- Ability to influence stakeholders and deliver results in global environments
Benefits
Comp & perks- Comprehensive health insurance benefits
- Learning, training, and career development opportunities
- Global and supportive work environment