3PL Operations Manager, Bilingual – English/Spanish

iFIT

. Oversee day-to-day relationships and performance of North American 3PL partners .

Posted 10/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in logistics and supply chain operations, with a strong focus on managing 3PL relationships, performance metrics, and continuous improvement initiatives. Proficient in order management processes and fluent in both Spanish and English.

Highest-signal resume keywords

3PL ManagementLogistics OperationsWarehouse Management Systems (WMS)Order Management ProcessesContract Negotiation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LogisticsSupply Chain OperationsOrder ManagementPerformance MetricsContinuous ImprovementSOP DevelopmentException HandlingVendor ScoringRate Card NegotiationBilling Discrepancy Resolution

Soft Skills

CommunicationProblem-SolvingAccountabilityCollaborationLeadership

Industry Keywords

3PL ProvidersInbound OrdersOutbound ShipmentsDwell TimeService LevelsInventory ManagementFulfillmentRFP ProcessesSLAOperational Gaps

About the role

Key responsibilities & impact

Oversee day-to-day relationships and performance of North American 3PL partners
Conduct regular cadence meetings and onsite QBRs to drive performance and accountability
Serve as the primary escalation point for 3PL operational issues
Review open order reports and 3PL workflow dashboards for dwell-time accuracy
Ensure inbound orders are received, routed, and shipped accurately and on time
Monitor exceptions and proactively resolve delays
Order pallets for inbound containers and communicate regarding incoming shipments
Define, track, and report fill rate, on-time ship, dwell time, and accuracy metrics
Hold 3PL partners accountable to service levels and escalate underperformance
Partner with Sales and Customer Service on order stagnation, dwell-time issues, and logistics escalations
Communicate inventory status and fulfillment updates to internal stakeholders
Review 3PL invoices for accuracy before payment approval
Resolve billing discrepancies with 3PL billing teams
Identify operational gaps, develop SOPs, and drive continuous improvement to increase efficiency and reduce cost

Requirements

What you’ll need

3+ years of experience in logistics, fulfillment, or supply chain operations
Direct experience managing or working alongside 3PL providers
Familiarity with Warehouse Management Systems (WMS)
Experience with order management processes including routing, carrier selection, and exception handling
Ability to travel regularly between the US, Canada, and Mexico
Fluent in Spanish and English
Authorized to work in the United States without sponsorship
Bachelor’s degree in Supply Chain, Logistics, Business, or a related field (preferred)
Experience leading or participating in 3PL RFP processes including requirements gathering, vendor scoring, and selection (preferred)
Contract negotiation experience with 3PL providers including rate cards, SLAs, penalties, and renewal terms (preferred)