Credit Control Specialist

IFS

. Manage a designated portfolio of customer accounts and own the end-to-end collection process .

Posted 10/6/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer accounts and the end-to-end collections process, with a strong focus on accounts receivable principles and effective communication with cross-functional teams. Proficient in analyzing payment behavior and maintaining accurate financial documentation.

Highest-signal resume keywords

Accounts Receivable ManagementCash CollectionsERP-Based AR SystemsPayment Behavior AnalysisCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts ReceivableCash Collection PrinciplesInvoice Dispute ResolutionFinancial DocumentationCash Collection ForecastingPromise-To-Pay ManagementSLA ComplianceRisk AssessmentBilling ModelsAutomation-Supported Workflows

Soft Skills

Organizational SkillsAttention to DetailWritten CommunicationVerbal CommunicationTeam Collaboration

Tools & Technologies

Reporting ToolsDashboardsFinancial Systems

Industry Keywords

B2B EnvironmentGlobal Collections ProcessesMulti-Entity OperationsContinuous Improvement Initiatives

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage a designated portfolio of customer accounts and own the end-to-end collection process
Proactively follow up on overdue invoices through written and verbal communication
Secure, track, and manage promise-to-pay commitments and follow up on missed payments
Escalate delinquent accounts according to established guidelines and timelines
Identify, log, and resolve invoice and payment disputes
Partner with Billing, Sales, Credit, and Operations teams to resolve root causes of non-payment
Document disputes, agreements, and outcomes accurately in financial systems
Prepare and maintain weekly cash collection forecasts
Maintain account notes, reason codes, and status updates
Support regional accounts receivable reviews with insights into risks, blockers, and expected cash timing
Communicate with customers regarding payment status and expectations
Collaborate with internal stakeholders on customer actions, escalations, and next steps
Support approved consequence-management actions such as interest application or service suspension
Follow global collections processes, SLAs, documentation requirements, and internal controls
Contribute to continuous improvement initiatives within the Collections function

Requirements

What you’ll need

3 years + of experience in Accounts Receivable, Cash Collections, or a related finance role
Experience managing a customer portfolio independently
Exposure to ERP-based AR systems and structured collections processes
Strong understanding of accounts receivable and cash collection principles
Ability to analyze payment behavior and prioritize collection actions
Strong organizational skills with attention to detail and follow-through
Confident written and verbal communication skills
Ability to work effectively with cross-functional teams in a fast-paced environment
Experience in a global, multi-entity, or B2B environment preferred
Exposure to dispute-heavy or project-based billing models preferred
Comfort working with reporting tools, dashboards, or automation-supported workflows preferred

Benefits

Comp & perks

Remote work opportunities
Hybrid work opportunities
Flexible work arrangements
Inclusive workplace experiences
Opportunities to engage with colleagues, share ideas, and build meaningful relationships
Commitment to sustainability
Opportunity to work in a global, diverse environment