Iglu.com

Customer Support

• Answer customer queries by phone, email, or live chat
• Resolve customer problems during holidays
• Handle customer complaints
• Liaise with tour operators
• Process booking cancellations and customer amendments
• Make ancillary sales and seek up-selling opportunities
• Amend bookings in line with supplier changes
• Check and send tickets to customers
• Take customer payments when needed
• Undertake other duties or projects as required by the line manager
• Monitor email response time and quality scores
• Monitor customer feedback scores
• Monitor call answer rate and call quality scores
• Monitor workload per hour

Explore Ski Customer Care Executive – Fixed Term Contract at Iglu.com. Review requirements and application details.

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Ski Customer Care Executive – Fixed Term Contract