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AV Engineer – IronBow Specialist
Ignite IT - Innovation & Technology. Support, configure, maintain, and troubleshoot enterprise A/V and collaboration systems, including Cisco Webex Room Kit technologies .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting and configuring enterprise A/V and collaboration systems, with a strong focus on Cisco Webex Room Kit technologies, Biamp/Tesira audio platforms, and Crestron control systems. Proficient in troubleshooting complex technical issues across various layers and maintaining high-performance collaboration environments.
Highest-signal resume keywords
Cisco Webex Room KitBiamp/Tesira Audio PlatformsCrestron Control SystemsDante-Enabled Audio NetworkingRoot Cause Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enterprise A/V SystemsNetwork TroubleshootingAudio/Video Control SystemsTechnical DocumentationSystem Performance Monitoring
Soft Skills
Excellent CommunicationCollaboration SkillsCross-Functional Coordination
Tools & Technologies
IronBow Collaboration SolutionsAurora Multimedia SolutionsMonitoring Tools
Certifications & Qualifications
US CitizenshipGovernment Clearance
Industry Keywords
Enterprise Network TopologyIntegrated Conferencing EnvironmentsMission-Critical Operational EnvironmentsFederal Government Compliance
About the role
Key responsibilities & impact- Support, configure, maintain, and troubleshoot enterprise A/V and collaboration systems, including Cisco Webex Room Kit technologies
- Provide technical support for IronBow-supported collaboration solutions and related enterprise collaboration infrastructure
- Maintain fully integrated audio and video environments supporting conference rooms, executive briefing spaces, and enterprise collaboration services
- Diagnose and resolve hardware, software, audio, video, control system, and network connectivity issues
- Troubleshoot issues across OSI Layers 1, 2, 3, 6, and 7
- Identify system breakpoints, perform root cause analysis, and implement corrective actions to restore service
- Support and configure Biamp/Tesira, Crestron, Aurora multimedia solutions, and Dante-enabled audio networking environments
- Coordinate with infrastructure, networking, telecommunications, endpoint support, and operations teams
- Monitor system performance and support preventative maintenance activities
- Document troubleshooting steps, configurations, resolutions, and operational procedures
- Support high-priority meetings, executive events, and mission-critical collaboration sessions
- Recommend improvements to system reliability, performance, scalability, and user experience
Requirements
What you’ll need- Deep understanding of enterprise network topology and how A/V systems integrate with network infrastructure
- Extensive hands-on experience supporting and configuring Cisco Webex Room Kit collaboration technologies
- Strong experience with enterprise audio/visual systems and integrated conferencing environments
- Proficiency with Biamp/Tesira audio platforms
- Experience with Crestron control systems
- Experience with Aurora multimedia solutions
- Knowledge of Dante-enabled audio networking environments
- Ability to troubleshoot complex technical issues across hardware, software, network, endpoint, and application layers
- Experience diagnosing issues across OSI Layers 1, 2, 3, 6, and 7
- Strong root cause analysis and problem-resolution skills
- Ability to work effectively in high-visibility, mission-critical operational environments
- Excellent communication, collaboration, and cross-functional coordination skills
- Experience supporting IronBow-delivered or IronBow-managed enterprise collaboration solutions, monitoring tools, and management platforms
- Experience supporting enterprise conference rooms, executive briefing centers, operations centers, or large-scale integrated collaboration environments
- Familiarity with telecommunications, endpoint support, and enterprise infrastructure operations
- Experience supporting federal, government, or highly regulated enterprise environments
- Experience developing or maintaining technical documentation, SOPs, and troubleshooting guides
- US citizenship required
- Applicants selected may be required to possess and maintain a government clearance
Benefits
Comp & perks- 401(k) with matching and 100% Vested
- Health Insurance - 3 plans to select from
- Dental insurance
- Vision Insurance
- Health savings account
- Life insurance
- Short Term Disability
- Long Term Disability
- AD&D
- Paid time off
- Professional development assistance
- Training
- Tuition reimbursement
- Flexible schedule
- Flexible spending account
- Referral program
- Paid Legal Plan
- Applicants selected may be required to possess and maintain a government clearance