Ignite IT -  Innovation & Technology

Project Manager

• Develop, maintain, and manage integrated project schedules using Microsoft Project, JIRA, and other project management tools
• Define project activities, milestones, dependencies, and deliverables with project managers, technical leads, and stakeholders
• Establish project baselines and track actual progress against planned schedules
• Identify schedule impacts, critical dependencies, resource conflicts, and potential delays
• Coordinate activities across multiple technical and business workstreams
• Develop and maintain project plans, milestone schedules, action trackers, and supporting documentation
• Collect team status and consolidate weekly, monthly, and executive-level status reports
• Track milestones, accomplishments, upcoming activities, issues, risks, decisions, and dependencies
• Develop dashboards and reporting mechanisms for project health and performance visibility
• Identify deviations and develop corrective actions with project leadership
• Maintain project information in Jira, SharePoint, Microsoft Project, and other approved tools
• Establish and maintain RAID logs
• Facilitate risk identification sessions and track mitigation and contingency actions through closure
• Escalate critical risks, issues, decisions, and dependencies
• Facilitate sprint planning, daily stand-ups, backlog refinement, sprint reviews, retrospectives, and other Agile ceremonies
• Track epics, features, user stories, tasks, defects, and dependencies using Jira
• Monitor sprint progress, velocity, blockers, and team commitments
• Identify and remove or escalate delivery impediments
• Coordinate development, review, approval, and delivery of project documentation and contractual deliverables
• Develop or contribute to project plans, status reports, schedules, meeting materials, briefings, presentations, requirements documents, risk reports, decision papers, and other artifacts
• Coordinate subject matter expert inputs and track deliverables through final submission
• Serve as a coordination point across project managers, engineers, architects, developers, analysts, business stakeholders, and leadership
• Schedule and facilitate meetings, working sessions, technical discussions, and stakeholder reviews
• Develop agendas, capture minutes, document decisions, and track action items to closure
• Coordinate cross-team dependencies and maintain stakeholder communications

Project Administrator

Android Engineer

• Lead technical integration of Government Agency survey case-management mobile applications with USPS Android mobile devices and associated USPS systems
• Assess USPS and Government Agency mobile architecture, device types, Android versions, UEM configurations, application delivery, networking, identity, security boundaries, and operational processes
• Engineer application distribution using USPS SOTI UEM and/or Government Agency Microsoft Intune
• Support Android Enterprise enrollment, provisioning, staging, configuration, application management, compliance, device policy, patching, monitoring, and lifecycle management
• Support Microsoft Intune enrollment architecture, mobile application management, compliance policies, security baselines, reporting, device lifecycle, and enterprise integrations
• Design application coexistence and isolation for USPS and Government Agency applications on shared field devices
• Support application packaging, managed configurations, deployment, release management, version control, rollback, and production promotion
• Design and validate SSO, MFA, device identity, authentication, authorization, Conditional Access, certificates, and related controls
• Coordinate device enrollment and application-release/configuration-management activities across Government Agency and USPS organizations
• Support Android application signing, certificates, secure storage, keystores, permissions, device restrictions, managed configurations, and secure lifecycle management
• Design and validate encryption for data at rest and in transit
• Design and test VPN, secure tunnel, private connectivity, and other secure network-access requirements
• Develop and validate secure APIs and standardized interfaces between Government Agency and USPS systems
• Establish collection of security, device, application, and performance logs for auditing, monitoring, alerting, and incident response
• Integrate mobile telemetry with enterprise logging, monitoring, and security-operations capabilities
• Support data integration between Government Agency and USPS systems
• Conduct functional, integration, identity, cybersecurity, device, performance, scalability, failover, production-readiness, and end-user workflow testing
• Validate Government Agency applications do not adversely affect USPS delivery-device functions and workflows
• Evaluate and test new or replacement USPS mobile devices as hardware and Android platforms evolve
• Develop deployment procedures, configuration baselines, rollback procedures, runbooks, support procedures, interface documentation, and production-readiness criteria
• Coordinate technical work across Government Agency OCIO and program teams, USPS engineering and security teams, application developers, identity teams, network teams, and external vendors

Senior Android Mobility & UEM Integration SME

Director

• Serve as the senior technical SME for enterprise identity-management and directory-service architecture, engineering, integration, modernization, and troubleshooting
• Assess current identity and directory architectures, configurations, integrations, security controls, operational processes, dependencies, scalability, and technical debt
• Develop and maintain current-state, target-state, and transition architectures for identity-management capabilities supporting enterprise and field solutions
• Design and support enterprise SSO, federation, authentication, authorization, MFA, and identity lifecycle-management capabilities
• Support Microsoft Entra ID integration, Conditional Access, MFA, RBAC, identity lifecycle management, device identity, risk-based access, compliance checks, automated remediation, and Zero Trust controls
• Design identity and access patterns for applications operating on USPS Android devices, including secure transitions between USPS and Government Agency application contexts
• Support identity integration between Microsoft Intune / Entra ID, USPS UEM capabilities, Government Agency applications, APIs, enterprise directories, PKI, cloud environments, and security-monitoring platforms
• Design and troubleshoot federation using SAML 2.0, OAuth 2.0, OpenID Connect, and related identity standards
• Support certificate-based authentication, PIV/CAC integration, application certificates, PKI, secrets, service identities, and non-human identities
• Define and evaluate RBAC, least-privilege, privileged-access, service-account, and administrative-access models
• Evaluate identity dependencies during cloud, application, mobile, and infrastructure modernization initiatives
• Develop identity architecture diagrams, interface definitions, technical standards, security patterns, operating procedures, and integration documentation
• Participate in architecture reviews, technical design reviews, eARB activities, engineering working groups, requirements sessions, and solution assessments
• Perform root-cause analysis for complex authentication, authorization, provisioning, federation, directory, synchronization, and application-access issues
• Provide technical guidance, mentoring, and knowledge transfer to engineering, application, security, cloud, and operations teams

Identity Management – Directory Services Subject Matter Expert

Engineer

• Design and implement enterprise ITSM processes aligned with ITIL best practices
• Establish standardized processes for Incident, Major Incident, Problem, Change, Request, Configuration, Knowledge, and Service Level Management
• Develop process workflows, SOPs, RACI matrices, escalation paths, and governance procedures
• Establish and support CCBs, ERBs, technical review boards, and operational governance forums
• Define change categories, risk criteria, approval requirements, and escalation procedures
• Evaluate existing processes and identify opportunities to reduce duplication, improve efficiency, and automate manual activities
• Translate ITSM and operational requirements into ServiceNow functional requirements and enhancement recommendations
• Recommend improvements to ServiceNow workflows, forms, approvals, notifications, SLAs, dashboards, routing, CMDB, and reporting
• Work with ServiceNow administrators and developers to validate and implement platform enhancements
• Establish Tier 1, Tier 2, and Tier 3 incident escalation and resolver processes
• Establish processes for Major Incident Management, Root Cause Analysis, Problem Management, and post-implementation reviews
• Define operational KPIs such as MTTR, incident recurrence, change success rate, SLA compliance, and request fulfillment performance
• Lead continual service improvement activities based on operational metrics, trends, and stakeholder feedback

Senior ITSM Engineer, Subject Matter Expert

• Support, configure, maintain, and troubleshoot enterprise A/V and collaboration systems, including Cisco Webex Room Kit technologies
• Provide technical support for IronBow-supported collaboration solutions and related enterprise collaboration infrastructure
• Maintain fully integrated audio and video environments supporting conference rooms, executive briefing spaces, and enterprise collaboration services
• Diagnose and resolve hardware, software, audio, video, control system, and network connectivity issues
• Troubleshoot issues across OSI Layers 1, 2, 3, 6, and 7
• Identify system breakpoints, perform root cause analysis, and implement corrective actions to restore service
• Support and configure Biamp/Tesira, Crestron, Aurora multimedia solutions, and Dante-enabled audio networking environments
• Coordinate with infrastructure, networking, telecommunications, endpoint support, and operations teams
• Monitor system performance and support preventative maintenance activities
• Document troubleshooting steps, configurations, resolutions, and operational procedures
• Support high-priority meetings, executive events, and mission-critical collaboration sessions
• Recommend improvements to system reliability, performance, scalability, and user experience

Project Administrator

Senior Android Mobility & UEM Integration SME

Identity Management – Directory Services Subject Matter Expert

Senior ITSM Engineer, Subject Matter Expert

AV Engineer – IronBow Specialist