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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management within the gaming industry, focusing on customer relationship development, revenue generation, and market strategy execution. Proficient in collaborating with cross-functional teams to ensure customer success and satisfaction while maintaining knowledge of industry trends and best practices.
Highest-signal resume keywords
Account Management ExperienceCustomer Relationship DevelopmentOnline Casino MarketingStrong Communication SkillsGaming Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Market Strategy DevelopmentRevenue GenerationFinancial Performance TrackingGame PromotionsCustomer Feedback Collection
Soft Skills
Team PlayerPositive AttitudeFlexibilityClient-Friendly Manner
Tools & Technologies
CRM SystemsMarketing Campaigns
Industry Keywords
Casino Gaming MarketCasino Game KPIsGame PositioningCustomer SatisfactionAd-Hoc Travel
About the role
Key responsibilities & impact- Develop market initiatives and strategies to support account growth
- Support teams working within designated markets to grow the overall market
- Develop customer relationships across all levels and ensure customer satisfaction
- Maximize revenue generation opportunities within nominated markets and accounts
- Track customer account financial performance and monitor results
- Align with cross-functional teams to ensure customer success
- Collaborate with customers to launch PlayDigital IGT products on time
- Ensure new and existing products receive maximum onsite exposure through CRM and external marketing campaigns
- Conduct game demonstrations, customer tracking, and liaison with customer marketing and product teams
- Develop additional sales opportunities and assess financial performance
- Consult with legal and compliance teams on contracts
- Maintain current knowledge of industry trends, best practices, products, and services
- Serve as an escalation point for customer issues and ensure prompt, satisfactory resolution
- Assist in prospecting and acquiring new customers and attend prospect meetings when required
- Collect customer feedback and verify and rank requirements for new product features and functions
Requirements
What you’ll need- Minimum of 5 years’ experience as an account manager, ideally within the gaming industry
- Excellent team player – ability to integrate to the team quickly, bringing a positive attitude and way of work
- Record of developing strong working relationships with executives, peers, and associates
- Strong communication skills
- Client-friendly manner
- Flexibility and ability to thrive in challenging and evolving environments
- Excellent understanding of online casino, including marketing, game promotions, game positioning, and casino game KPIs
- Knowledge of casino gaming market
- Ad-hoc travel is required
Benefits
Comp & perks- Bonus or commission opportunities, subject to role eligibility
- 401(k) savings plan with company contributions
- Medical insurance
- Dental insurance
- Vision insurance
- Life and disability coverage
- Paid time off
- Tuition reimbursement
- Wellness programs
- Comprehensive benefits package, subject to eligibility requirements