Financial Planning and Analysis

• Build and maintain monthly and quarterly recurring revenue reporting and forecasts
• Analyze recurring revenue movements and explain variances to plan, forecast, and prior periods
• Reconcile recurring revenue and bookings data to billings, deferred revenue, and recognized revenue
• Produce executive-ready dashboards and reporting packages
• Ensure reporting ties across CRM bookings, billing, general ledger, and planning tools
• Own the annual bottom-up revenue forecast for assigned products or segments
• Support annual operating plans and quarterly reforecast cycles
• Develop scenario and sensitivity analyses for churn, pricing, and sales capacity assumptions
• Produce bi-weekly P&L reviews with commentary on drivers, risks, and opportunities
• Track forecast accuracy and refine assumptions and methodology
• Collaborate with Revenue Operations, Accounting, Billing, Sales, Customer Success, Product, and finance leadership
• Automate recurring reports and models and reduce manual effort
• Maintain documentation of metric definitions, model logic, and reporting processes
• Champion data quality and resolve discrepancies across CRM, billing, and planning systems
• Use generative AI, scripting, or low-code tools to accelerate analysis and automation
• Validate AI outputs against source data and follow data security, confidentiality, and responsible AI policies
• Share emerging AI use cases and best practices with the team

Finance Analyst 3

Accounting Manager

• Manage monthly, quarterly, and annual close and consolidation activities
• Maintain the close calendar, monitor dependencies and deadlines, and escalate reporting issues
• Prepare and review consolidation journal entries and supporting schedules
• Coordinate and review intercompany profit eliminations across global entities
• Maintain and validate foreign exchange rates and review foreign currency accounting adjustments
• Perform and review consolidation processing in SAP and company consolidation systems
• Prepare and review company-level consolidation reconciliations and resolve discrepancies
• Coordinate trial balance submissions and validate entity data, account mappings, and consolidation outputs
• Prepare and review cash flow data and support the consolidated statement of cash flows
• Evaluate cumulative translation adjustments and prepare entries under U.S. GAAP and company policies
• Review consolidated balance sheet and income statement movements and provide analysis to Financial Reporting and management
• Maintain audit-ready documentation and internal controls; support internal and external audits
• Guide accounting staff and coordinate with regional and shared services teams
• Improve close workflows, reconciliations, and system automation

Accounting Manager – Close and Consolidations

Technician

• Pack and load the company van with electronic bingo tablets and equipment
• Deliver equipment to assigned bingo halls and assist with setup
• Remain on-site for the full bingo session to support customers and charity hall staff
• Help customers and staff use the tablets and resolve basic technical issues
• Service bingo halls and maintain equipment as needed, including cleaning bingo desks and related hardware
• Troubleshoot basic computer, network, tablet, and connectivity issues
• Escalate technical problems to the Help Desk when needed
• Represent the company professionally at customer locations
• Generate and process invoices
• Maintain accurate records of inventory, equipment, supplies, and deliveries
• Organize inventory and prepare equipment for delivery
• Document service issues and share relevant details with the Help Desk, Network, Software Engineering, and other teams

Preventative Maintenance Technician – Gaming Equipment

3D Artist

• Use and develop technical tools and processes to translate artistic and animated designs and concepts into electronic media
• Create and program application scripts for character rigs and animation setups
• Create and program scripts for complex simulations, visual effects, and shaders
• Manage pipelines for moving data across stages in the content production process
• Work with artists and animators to resolve technical issues

Technical Artist II

• Ensure visual assets can be easily integrated into the game engine without sacrificing visual quality
• Understand how gameplay and architecture issues affect content creation and set up, develop, and maintain workflows to compensate for limitations
• Investigate new techniques and implement them so the creative vision can be developed effectively and efficiently
• Recognize inefficiencies and issues in existing pipelines and identify solutions

Technical Artist III

Manager

• Lead Employee Services delivery across the Americas region
• Manage and develop a distributed team across multiple locations
• Own regional service delivery performance, including SLAs, KPIs, case quality, and employee experience metrics
• Execute global processes and standards with appropriate regional adaptation across the U.S. and Latin America
• Drive continuous improvement and implement service delivery enhancements with global teams
• Ensure accurate and timely employee data processing in SuccessFactors
• Drive adoption and consistent use of ServiceNow for case management
• Partner with HRIS and technology teams on system enhancements, automation, and AI-enabled solutions
• Collaborate with Centers of Excellence to align processes with policies and regulatory requirements
• Ensure operations comply with labor laws, company policies, and audit requirements
• Maintain and improve SOPs and knowledge base content
• Analyze service trends and performance data to recommend improvements
• Collaborate with global Employee Services leaders and contribute to the People Operations model

Senior Manager – Shared Services

Payroll

• Lead end-to-end payroll operations for IGT and its subsidiary entities
• Oversee biweekly payroll activities, including timecard review, payroll calculations, pay differentials, deductions, taxes, adjustments, and control records
• Audit employee and payroll data in ADP and SAP SuccessFactors
• Review payroll calculations and reconciliations, investigate discrepancies, and ensure prompt resolution
• Partner with People & Culture, Finance, Accounting, Benefits, and other teams
• Support domestic and international payroll activities and coordinate with payroll vendors
• Ensure compliance with payroll laws, wage-and-hour requirements, company policies, internal controls, SOX requirements, and government regulations
• Coordinate year-end and periodic payroll activities, including W-2 preparation and distribution and other tax reporting
• Prepare payroll reports, reconciliations, expenditure records, analyses, and leadership status updates
• Develop and maintain payroll procedures, controls, documentation, and performance measures
• Identify opportunities to improve payroll accuracy, controls, and process efficiency
• Manage domestic and international payroll provider relationships
• Respond to employee and leadership payroll questions with accuracy and confidentiality
• Lead, coach, develop, and manage payroll team members, including performance management, training, scheduling, and career development

Payroll Manager

Operator

• Continuously monitor and perform basic troubleshooting of operating systems and equipment within a 24x7x365 Video Lottery Terminal Operations Center
• Conduct entry-level troubleshooting of host systems, middleware, applications, and tools under supervision
• Monitor network operations, verify tool availability, use diagnostic tools, and document, escalate, and report anomalies
• Oversee logical security using approved tools and procedures
• Perform routine system and server monitoring to verify operational health and escalate incidents
• Troubleshoot basic network technologies, including IP-based devices and backbone transport systems
• Execute operational checklists for draw processing, day-end processing, system balancing, file maintenance, change requests, transfers, messaging, jackpot tracking, and customer service requests
• Coordinate and fulfill internal and external customer requests with validation, tracking, escalation, and follow-up
• Communicate with gaming venues and regulatory agencies by telephone and email regarding operational issues and compliance
• Recommend updates or improvements to operational procedures and checklists
• Meet Service Level Agreement performance standards and timelines
• Follow IT best practices, audit requirements, testing policies, and procedures
• Monitor and troubleshoot automated functions
• Complete assigned learning plans, participate in mentoring, track progress, and communicate career goals

Computer Operator

Administration

• Process orders and oversee related activities of third-party vendors
• Ensure orders flow effectively through systems and processes according to customer service standards
• Fulfill orders, including order entry, administration, and shipping
• Develop capacity plans for build-to-stock and/or build-to-order environments
• Maintain adequate inventory levels to maximize customer satisfaction and minimize cost
• Prepare and maintain volume and demand planning analyses
• Prepare supply and production schedules using internal and external information
• Establish and effectively manage an order backlog

Account Administrator

Project Manager

• Develop project objectives based on predefined customer strategy
• Define project scope, activities, sequences, dependencies, and task durations
• Manage project resources and materials
• Facilitate team building and communication
• Provide direction and decision-making for problem resolution
• Implement communication, documentation, quality, and change-control processes
• Coordinate, approve, and track project expenses
• Assess and manage strategic, technical, financial, political, and business risks
• Coordinate across corporate and regional departments to ensure timely, quality deliverables
• Monitor project matters daily and assign or delegate tasks
• Report progress weekly, identify jeopardizing factors, escalate issues, and recommend solutions
• Analyze, review, and forecast project spending with Finance
• Coordinate post-project reviews to improve future project performance
• Perform post-project and employee performance reviews
• Mentor less experienced Project Managers and/or Project Specialists
• Manage business, functional, non-functional, and system requirements as needed

Project Manager – Design

• Lead Employee Services delivery across the Americas region
• Ensure consistent execution of employee lifecycle support, inquiries, and transactions
• Manage and develop a distributed team across multiple locations
• Own regional service delivery performance, including SLAs, KPIs, case quality, and employee experience metrics
• Execute global processes and standards with appropriate regional adaptation across the U.S. and Latin America
• Drive continuous improvement and implement service delivery enhancements with global teams
• Process employee data accurately and timely in SuccessFactors
• Drive adoption and consistent use of ServiceNow as the case management platform
• Partner with HRIS and technology teams on system enhancements, automation, and AI-enabled solutions
• Collaborate with Centers of Excellence to align processes with policies and regulatory requirements
• Ensure adherence to labor laws, company policies, and audit requirements
• Maintain and improve SOPs and knowledge base content
• Analyze service trends and performance data to recommend improvements
• Provide regional insights to global Employee Services leaders and contribute to the People Operations model

Senior Manager, Shared Services

• Lead delivery of Employee Services across the Americas region, ensuring consistent employee lifecycle support, inquiries, and transactions
• Manage and develop a distributed team across multiple locations
• Own regional service delivery performance, including SLAs, KPIs, case quality, and employee experience metrics
• Execute global processes and standards with appropriate regional adaptation across the U.S. and Latin America
• Drive continuous improvement and partner with global teams to implement service delivery improvements
• Ensure accurate and timely employee data processing in SuccessFactors
• Drive adoption and consistent usage of ServiceNow as the case management platform
• Partner with HRIS and technology teams on system enhancements, automation, and AI-enabled solutions
• Collaborate with Centers of Excellence to align processes with policies and regulatory requirements
• Ensure adherence to labor laws, company policies, and audit requirements
• Maintain and improve SOPs and knowledge base content
• Analyze service trends and performance data to inform decisions and recommend improvements
• Collaborate with global Employee Services leaders and contribute to the People Operations model

Senior Employee Service Manager

General

• Serve as subject matter expert for assigned products and strategy, aligning with the Company’s business strategy and objectives
• Focus on financial gain and Company growth
• Partner with internal teams to identify innovative ways to expand business offerings
• Analyze market intelligence, competitive products, pricing, and performance
• Create, document, manage, and implement product demonstration processes, best practices, and customer successes
• Collaborate with cross-functional teams to keep materials and demonstration processes continuously updated
• Facilitate meetings, provide updates, and open communications for technical demonstrations across departments
• Research opportunities for customers to leverage or enhance use of Company products
• Support cross-sell opportunities for products and services
• Recommend sales strategies based on market research and competitor analyses
• Establish and maintain customer and partner relationships
• Assist in developing, communicating, and implementing growth strategies and processes
• Participate in post-mortem strategy analysis reviewing performance, revenue, and sell-through
• Perform other related duties as assigned