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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in troubleshooting operating systems, network technologies, and operational procedures while ensuring compliance with regulatory standards. Capable of effective communication with internal and external stakeholders and maintaining operational health in a 24x7 environment.
Highest-signal resume keywords
Troubleshooting Operating SystemsNetwork Operations MonitoringCommand-Line Navigation in Unix/LinuxMicrosoft Office Suite ProficiencyGaming License Acquisition
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic TroubleshootingNetwork Technology TroubleshootingCommand-Line NavigationFTP/SFTP ProtocolsSystem MonitoringOperational Procedure ExecutionDiagnostic Tools UsageIncident EscalationFile MaintenanceCustomer Service Requests
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationOrganizational SkillsAttention to DetailSelf-Motivation
Tools & Technologies
Microsoft Office SuiteDiagnostic ToolsMonitoring ToolsVideo Lottery Terminal Systems
Certifications & Qualifications
Gaming License
Industry Keywords
IT OperationsVideo Lottery Terminal OperationsRegulatory ComplianceService Level AgreementAudit Requirements
Tech Stack
Tools & technologiesLinuxUnix
About the role
Key responsibilities & impact- Continuously monitor and perform basic troubleshooting of operating systems and equipment within a 24x7x365 Video Lottery Terminal Operations Center
- Conduct entry-level troubleshooting of host systems, middleware, applications, and tools under supervision
- Monitor network operations, verify tool availability, use diagnostic tools, and document, escalate, and report anomalies
- Oversee logical security using approved tools and procedures
- Perform routine system and server monitoring to verify operational health and escalate incidents
- Troubleshoot basic network technologies, including IP-based devices and backbone transport systems
- Execute operational checklists for draw processing, day-end processing, system balancing, file maintenance, change requests, transfers, messaging, jackpot tracking, and customer service requests
- Coordinate and fulfill internal and external customer requests with validation, tracking, escalation, and follow-up
- Communicate with gaming venues and regulatory agencies by telephone and email regarding operational issues and compliance
- Recommend updates or improvements to operational procedures and checklists
- Meet Service Level Agreement performance standards and timelines
- Follow IT best practices, audit requirements, testing policies, and procedures
- Monitor and troubleshoot automated functions
- Complete assigned learning plans, participate in mentoring, track progress, and communicate career goals
Requirements
What you’ll need- Associate degree in a technical field (or equivalent) or 1–2 years of relevant experience in IT operations or a similar environment
- Basic command-line navigation and operations in Unix, Linux, AIX, VMS, and DOS environments
- Working knowledge of FTP/SFTP protocols for secure file transfers
- Proficiency in Microsoft Office Suite, including Outlook, MS Teams, Word, Excel, and PowerPoint
- Familiarity with PC operating systems
- Strong verbal and written communication skills, including professional phone etiquette
- Self-motivated with a strong sense of urgency and initiative
- Excellent listening, organizational, and planning skills
- High attention to detail and accuracy
- Must be available to work 12-hour shifts, including nights, weekends, and holidays
- Ability to work independently and collaboratively in a team-oriented environment
- Ability to sit or remain stationary for extended periods, up to 12 hours
- Frequent use of hands and fingers to operate computer systems, keyboards, computer mouse, and monitoring tools
- Visual acuity to view multiple monitors and detect system alerts or anomalies
- Occasional bending, reaching, or lifting items up to 20 pounds
- Ability to work in a secure, climate-controlled operations center environment
- Must successfully complete a company-administered criminal background check
- Must obtain a Gaming License, including passing a comprehensive background investigation comparable to FBI standards
Benefits
Comp & perks- 401(k) savings plan with company contributions
- Medical insurance
- Dental insurance
- Vision insurance
- Life coverage
- Disability coverage
- Paid time off
- Tuition reimbursement
- Wellness programs
- Bonus or commission opportunities may be available depending on the role