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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support, including hardware troubleshooting, user account management, and compliance with SOX, PCI, and SOC 2 standards. Proficient in advanced troubleshooting of Microsoft Office applications and operating systems, with strong analytical problem-solving and communication skills.
Highest-signal resume keywords
Technical SupportHardware TroubleshootingMicrosoft Office ApplicationsOperating SystemsCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportHardware TroubleshootingMicrosoft Office ApplicationsOperating SystemsWindows Command-Line InterfaceAnalytical Problem-SolvingKnowledge-Base DocumentationIT Inventory ManagementUser Account ManagementOnboarding and Offboarding
Soft Skills
Excellent CommunicationProfessional Telephone EtiquetteAttention to DetailAdaptabilityCustomer Interaction Mediation
Certifications & Qualifications
Bachelor’s Degree in Information TechnologyBachelor’s Degree in Computer ScienceBachelor’s Degree in Engineering
Industry Keywords
SOX CompliancePCI ComplianceSOC 2 ComplianceIT SupportFast-Paced Environment
About the role
Key responsibilities & impact- Provide frontline technical support to internal customers, including hardware troubleshooting and maintenance
- Maintain user account integrity and workstation security in compliance with SOX, PCI, SOC 2, and internal controls
- Coordinate employee onboarding and offboarding with cross-functional teams
- Image, configure, deploy, and track employee workstations across the enterprise
- Create, update, and archive knowledge-base documentation
- Analyze support request trends, identify broader environmental problems, and escalate issues to management
- Coordinate with employees and third-party providers to deliver advanced support
- Participate in an on-call rotation outside regular business hours
- Manage employee asset locations and IT inventory, including during facility relocations
- Maintain local conference room configurations and provide emergency support
- Collaborate on information technology and infrastructure projects
- Receive and process purchase requests
- Plan, coordinate, and provide IT support for company and customer-facing events
- Perform other related duties as assigned
Requirements
What you’ll need- Bachelor’s degree in Information Technology, Computer Science, or Engineering, or a combination of education and work experience in a related field
- 2–5 years of experience in an IT support role within a fast-paced environment
- Demonstrated experience supporting on-site and remote customers
- Ability to work independently and apply analytical problem-solving skills
- Excellent communication skills, including the ability to explain technical subjects to nontechnical audiences
- Ability to resolve users’ problems while demonstrating professional telephone etiquette and customer service
- Advanced troubleshooting experience with Microsoft Office applications and other software
- Advanced proficiency and in-depth knowledge of computer operating systems
- Ability to absorb and apply technical knowledge
- Ability to implement knowledge and processes related to new technical developments
- Ability to understand and use the Windows command-line interface (CLI) to perform job functions
- Ability to work accurately and efficiently, maintain attention to detail, and meet deadlines in a fast-paced, dynamic environment
- High integrity, trustworthiness, and strict confidentiality
- Ability to adapt to changing processes, performance standards, goals, and budget requirements
- Ability to mediate challenging customer interactions politely and professionally
- Ability to work autonomously under general direction while adhering to and enforcing department and company policies and procedures
- Ability to travel approximately 0–10%, or as business needs require, with valid travel documentation and reliable transportation
- Ability to work from the assigned location, which may be an Everi office, a home office, or another location based on company needs and approval
- Ability to remain seated at a computer for extended periods and perform repetitive keyboard, mouse, and telephone tasks
- Ability to bend, reach, twist, squat, and occasionally lift up to 30 pounds
- Ability to work in a smoke-free office with low to moderate noise, with potential exposure to smoke and loud noise at customer sites
Benefits
Comp & perks- 401(k) savings plan with company contributions
- Medical insurance
- Dental insurance
- Vision insurance
- Life coverage
- Disability coverage
- Paid time off
- Tuition reimbursement
- Wellness programs
- Bonus or commission opportunities may be available depending on the role
- On-call rotation support outside regular business hours