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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates technical proficiency in troubleshooting, maintenance, and repair of gaming equipment while ensuring compliance with safety guidelines and gaming regulations. Strong customer service skills and the ability to communicate effectively with diverse stakeholders are essential.
Highest-signal resume keywords
Troubleshooting Gaming EquipmentTechnical Maintenance and RepairCustomer Service SkillsOrganizational SkillsBasic Computer Literacy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Equipment MaintenanceTechnical TroubleshootingMechanical AptitudeElectrical Systems KnowledgeNetworking Knowledge
Soft Skills
Interpersonal CommunicationProblem-Solving SkillsTime-Management SkillsAbility to Work IndependentlyTeam Collaboration
Tools & Technologies
Technical ToolsGaming EquipmentInventory Management Systems
Certifications & Qualifications
High School DiplomaGED Equivalent
Industry Keywords
Gaming RegulationsCasino EquipmentService RequestsPreventive Maintenance
About the role
Key responsibilities & impact- Perform troubleshooting, maintenance, and basic repairs of gaming equipment
- Diagnose and resolve equipment malfunctions through technical troubleshooting, cleaning, adjustments, and replacement of defective components
- Support installation, servicing, and preventive maintenance of gaming equipment at assigned casino locations
- Respond promptly to service requests and prioritize technical issues to minimize equipment downtime
- Maintain accurate documentation of service activities, equipment issues, repairs, and resolutions
- Communicate with customers, casino personnel, and internal technical teams about equipment issues and service updates
- Maintain tools, replacement parts, and equipment in an organized manner and follow inventory procedures
- Collaborate with technical teams and escalate complex issues when necessary
- Travel to additional casino locations within the assigned service area as needed
- Follow company policies, safety guidelines, technical procedures, and applicable gaming regulations while maintaining a professional image of IGT
Requirements
What you’ll need- High school diploma or GED equivalent required
- Technical or vocational training in electronics, computer systems, or a related field is a plus
- Entry-level technical experience in equipment maintenance, repair, troubleshooting, or a related field
- Previous experience in customer service or a customer-facing technical position is preferred
- Experience with gaming equipment, electronics, IT support, electrical systems, or similar technical environments is a plus
- Basic technical and mechanical aptitude
- Basic computer literacy and familiarity with technical tools and equipment
- Entry-level networking knowledge is a plus, but not required
- Strong customer service and interpersonal communication skills
- Excellent problem-solving skills
- Ability to work independently with minimal supervision and collaborate effectively with a team
- Strong organizational and time-management skills
- Ability to follow technical instructions, established procedures, and safety guidelines
- Must possess a valid driver's license and have reliable transportation
- Ability and willingness to work Monday–Friday, currently 7:00 AM–3:30 PM, with rotating on-call responsibilities every other week, including nights and weekends
- Ability and willingness to travel to other casino locations within the assigned region
- Ability and willingness to attend required training in Las Vegas, NV
- Must be able to lift and carry equipment weighing up to 50 pounds, climb ladders, and perform physically demanding equipment-servicing tasks
Benefits
Comp & perks- Bonus or commission opportunities may be available depending on the role
- 401(k) savings plan with company contributions
- Medical insurance
- Dental insurance
- Vision insurance
- Life and disability coverage
- Paid time off
- Tuition reimbursement
- Wellness programs
- Comprehensive benefits package, subject to eligibility requirements