Field Services Technician, Fintech

IGT

. Maintain and service IGT equipment at retailer/customer locations .

Posted 11/10/2026full-timeTiverton • Rhode Island • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in maintaining and servicing gaming equipment, including troubleshooting and repairs. Capable of providing customer support and training while adhering to safety guidelines and company policies.

Highest-signal resume keywords

Equipment MaintenanceTroubleshooting SkillsCustomer ServiceTechnical SupportCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Equipment InstallationPreventive MaintenanceComponent ReplacementProgram UpgradesData Line InstallationFiber-Optic ConnectionsGame Functionality TestingTool DexterityElectrical Current HandlingColor Perception

Soft Skills

Interpersonal CommunicationFlexibilityWillingness to Work Varied ShiftsProfessionalismPositive Attitude

Certifications & Qualifications

Valid Driver's License

Industry Keywords

IGT EquipmentGaming EquipmentLottery EquipmentField ActivitiesSafety Guidelines

About the role

Key responsibilities & impact

Maintain and service IGT equipment at retailer/customer locations
Respond to dispatches and drive to customer locations within the Twin River/Tiverton, Rhode Island area
Deliver supplies and install, remove, or repair lottery equipment and communication devices
Troubleshoot, repair, install, remove, convert, configure, and maintain IGT and multi-vendor gaming equipment
Perform preventive maintenance, component replacement, cleaning, adjustments, program upgrades, downloads, and equipment setup
Test equipment and game functionality, including input/output systems, devices, pay tables, reel strips, and bonus awards
Install and maintain communication infrastructure, including data lines and fiber-optic connections
Transport and organize equipment, replacement parts, tools, supplies, and consumable inventory
Support technical projects, installations, expansions, and other field activities
Document service calls, repairs, maintenance activities, equipment issues, arrival and departure times, and resolutions
Communicate with Dispatch, technical teams, coworkers, customers, and other stakeholders
Provide customers and internal teams with basic training and guidance on equipment operation, procedures, and new products
Follow company documentation, safety requirements, policies, procedures, vehicle guidelines, and escalation processes with minimal supervision
Maintain a professional and positive image of IGT

Requirements

What you’ll need

High School Diploma or equivalent required
Entry level
Must be computer literate
Ability, flexibility, and willingness to work varied shifts and overtime
Ability to follow policies, procedures, and safety guidelines
Strong interpersonal communication skills and customer service ability
Valid driver's license and good driving record
Ability to correctly perceive colors
Must be able to climb a ladder
Must be able to lift 50 pounds
Must be able to walk a full 8.5-hour shift
Must be able to sit and drive for prolonged periods
Dexterity when working with tools
Ability to work with moving parts and electrical current
Ability to work at heights, including rooftops
Ability to work in close quarters
Ability to work in inclement weather during some installations
Subject to security clearance, reference and background checks, pre-placement physical testing, and drug testing as applicable
Technical and customer service experience is preferred

Benefits

Comp & perks

401(k) savings plan with company contributions
Medical insurance
Dental insurance
Vision insurance
Life and disability coverage
Paid time off
Tuition reimbursement
Wellness programs
Bonus or commission opportunities may be available depending on the role
Comprehensive benefits package, subject to eligibility requirements