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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates technical aptitude in troubleshooting, maintenance, and repair of gaming equipment while ensuring compliance with safety guidelines and gaming regulations. Strong customer service skills and the ability to communicate effectively with diverse stakeholders are essential.
Highest-signal resume keywords
Equipment MaintenanceTroubleshootingCustomer ServiceTechnical CommunicationOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical AptitudeMechanical AptitudeBasic Computer LiteracyEquipment RepairTechnical TroubleshootingPreventive MaintenanceDocumentation MaintenanceElectrical Systems KnowledgeNetworking KnowledgePhysical Task Capability
Soft Skills
Interpersonal CommunicationProblem-SolvingTime ManagementTeam CollaborationIndependent Work
Certifications & Qualifications
High School DiplomaGED EquivalentValid Driver's License
Industry Keywords
Gaming EquipmentCasino OperationsTechnical SupportSafety GuidelinesGaming Regulations
About the role
Key responsibilities & impact- Perform troubleshooting, maintenance, and basic repairs of gaming equipment
- Diagnose and resolve equipment malfunctions through technical troubleshooting, cleaning, adjustments, and replacement of defective components
- Support installation, servicing, and preventive maintenance of gaming equipment at assigned casino locations
- Respond promptly to service requests, prioritize technical issues, and minimize equipment downtime
- Maintain accurate documentation of service activities, equipment issues, repairs, and resolutions
- Communicate with customers, casino personnel, and internal technical teams regarding equipment issues and service updates
- Maintain tools, replacement parts, and equipment in an organized manner and follow inventory procedures
- Collaborate with technical teams and escalate complex issues when necessary
- Travel to additional casino locations within the assigned service area as needed
- Follow company policies, safety guidelines, technical procedures, and applicable gaming regulations while maintaining a professional image of IGT
Requirements
What you’ll need- High school diploma or GED equivalent required
- Entry-level technical experience in equipment maintenance, repair, troubleshooting, or a related field
- Basic technical and mechanical aptitude
- Basic computer literacy and familiarity with technical tools and equipment
- Strong customer service and interpersonal communication skills
- Excellent problem-solving skills
- Ability to work independently with minimal supervision while collaborating effectively with a team
- Strong organizational and time-management skills
- Ability to follow technical instructions, established procedures, and safety guidelines
- Must possess a valid driver's license and have reliable transportation
- Ability and willingness to work Monday–Friday, currently 7:00 AM–3:30 PM, with rotating on-call responsibilities every other week, including nights and weekends
- Ability and willingness to travel to other casino locations within the assigned region and attend required training in Las Vegas, NV
- Must be able to lift and carry equipment weighing up to 50 pounds, climb ladders, and perform physically demanding tasks
- Technical or vocational training in electronics, computer systems, or a related field is a plus
- Previous experience in customer service or a customer-facing technical position is preferred
- Experience with gaming equipment, electronics, IT support, electrical systems, or similar technical environments is a plus
- Entry-level networking knowledge is a plus, but not required
Benefits
Comp & perks- Bonus or commission opportunities may be available depending on the role
- 401(k) savings plan with company contributions
- Medical insurance
- Dental insurance
- Vision insurance
- Life and disability coverage
- Paid time off
- Tuition reimbursement
- Wellness programs