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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer integration projects, including onboarding, planning, testing, and go-live activities. Proficient in stakeholder management, project documentation, and communication of technical requirements.
Highest-signal resume keywords
Project ManagementCustomer Integration ManagementStakeholder ManagementTechnical CommunicationRisk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project PlanningIntegration CoordinationMilestone ManagementRisk AssessmentDependency ManagementTesting CoordinationProduction ReadinessProblem SolvingTechnical OnboardingAPI Knowledge
Soft Skills
Organizational SkillsCommunication SkillsCustomer ManagementProfessionalismCollaboration
Tools & Technologies
JiraConfluence
Certifications & Qualifications
PMPPRINCE2
Industry Keywords
Digital CasinoIGamingGaming TechnologyRegulated IndustryHigh-Availability Transactional Platform
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Coordinate end-to-end delivery of customer integration projects across North America
- Act as the primary project management contact for customers throughout the RGS integration lifecycle
- Manage customer integration projects from onboarding and planning through integration, testing, production readiness and go-live
- Manage large and strategically important customer integration projects
- Work with the Commercial team to align customer commitments, priorities, scope and delivery timelines
- Partner with Integration Managers to establish technical requirements, dependencies, integration activities and milestones
- Create and maintain customer-facing project plans
- Lead project kick-off meetings, customer project calls, readiness reviews and go-live planning sessions
- Coordinate activities between customers, Commercial, Integration Managers and other stakeholders
- Maintain RAID logs and escalate risks, actions, issues and dependencies where appropriate
- Report project status, milestones, blockers, risks and upcoming activities to customers and internal stakeholders
- Manage customer expectations and communicate impacts to delivery plans
- Coordinate customer testing with the Integration QA team
- Coordinate production readiness and go-live activities
- Support integration activities for new operator, market and jurisdiction launches
- Translate technical dependencies and requirements into customer-facing communication
- Ensure handover of completed integrations after production launch
- Maintain project documentation, decisions, actions and delivery records
- Support continuous improvement of customer integration and onboarding processes
- Manage multiple concurrent customer integration projects
- Establish relationships and processes to improve project planning, status reporting, RAID management, customer communication and delivery predictability
Requirements
What you’ll need- Demonstrable experience managing customer-facing technical or technology projects
- Strong project management skills with experience managing multiple concurrent customer projects
- Experience managing large, complex or strategically important customer projects
- Proven ability to manage project plans, milestones, risks, actions, issues and dependencies
- Strong customer and stakeholder management skills
- Experience working between Commercial, customer and technical teams to deliver agreed outcomes
- Excellent written and verbal communication skills
- Strong organisational skills with the ability to manage multiple priorities, dependencies and customer commitments
- Ability to understand technical concepts sufficiently to coordinate integration projects and communicate requirements and dependencies effectively
- Experience coordinating customer testing, implementation, production readiness and go-live activities
- Strong problem-solving skills
- Ability to manage challenging customer situations professionally
- Ability to work effectively with geographically distributed teams and customers
- Experience within the digital casino, iGaming or gaming technology industry preferred
- Experience managing customer integrations or technical onboarding projects preferred
- Previous experience working with an RGS, gaming platform or similar high-availability transactional platform preferred
- Experience delivering projects within a regulated industry preferred
- Working knowledge of APIs, integrations and system-to-system communication preferred
- Familiarity with Jira and Confluence preferred
- Formal project management qualification such as PMP, PRINCE2 or equivalent preferred
- Experience managing complex integrations involving multiple internal and customer stakeholders preferred
- Experience working with large enterprise customers preferred
- Experience working with geographically distributed customers and teams preferred
Benefits
Comp & perks- 401(k) savings plan with company contributions
- Medical insurance
- Dental insurance
- Vision insurance
- Life and disability coverage
- Paid time off
- Tuition reimbursement
- Wellness programs
- Bonus or commission opportunities may be available, depending on the role
- Comprehensive benefits package, subject to eligibility requirements