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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in sales support processes, including opportunity management, quoting, and order processing, while effectively collaborating with cross-functional teams. Proficient in Salesforce, SAP, and CPQ tools, with strong analytical and problem-solving skills to ensure accuracy and compliance in transactional operations.
Highest-signal resume keywords
Salesforce ProficiencyCPQ ExperienceOrder Processing KnowledgeStrong Analytical SkillsExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales SupportOpportunity ManagementQuotingContract DocumentationOrder ProcessingData AnalysisReport PreparationPipeline ManagementCustomer Order ManagementCompliance Understanding
Soft Skills
Strong Organizational SkillsAttention to DetailProblem-Solving SkillsCustomer-Service OrientationCollaboration Skills
Tools & Technologies
SalesforceSAPCPQMicrosoft ExcelCRM SystemsERP SystemsOrder Management Tools
Certifications & Qualifications
Gaming Licenses
Industry Keywords
Gaming IndustrySales OperationsTransactional OperationsCompliance Requirements
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Provide day-to-day operational support to Account Executives
- Respond to sales process inquiries, coordinate follow-ups, and escalate issues as needed
- Create and maintain Salesforce opportunities and sales pipeline records
- Prepare, update, and validate quotes and pricing worksheets using CPQ or approved tools
- Coordinate quote corrections and approvals
- Review contracts, order forms, and supporting documentation for accuracy, completeness, and compliance
- Coordinate the quote-to-order-to-invoice process with Sales, Order Management, Production, Finance, Accounting, Revenue Recognition, Compliance, and Legal teams
- Identify and help resolve discrepancies between Salesforce opportunities, CPQ quotes, and SAP order information
- Support customer billing inquiries and reconciliations
- Prepare and distribute operational reports and dashboards
- Monitor outstanding actions and support sales pipeline reviews and quarter-end activities
- Collaborate with cross-functional teams to resolve transactional issues and support continuous process improvement
Requirements
What you’ll need- College degree or equivalent combination of education and relevant professional experience
- Approximately 1–2 years of experience in sales support, sales operations, customer order management, or a related transactional operations role
- 2+ years of experience supporting sales transactions, opportunity management, quoting, contracts, or order processing preferred
- Experience in the gaming industry is a plus
- Strong proficiency in Microsoft Office applications, particularly Excel
- Experience working with CRM, ERP, order management, or related business systems
- Knowledge of Salesforce, SAP, CPQ, or comparable quoting applications preferred
- Understanding of sales support processes, opportunity management, quoting, contract documentation, and order processing
- Strong organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills, with a customer-service-oriented approach
- Ability to collaborate effectively with Sales, Finance, Operations, and other cross-functional teams
- Ability to follow established policies, procedures, internal controls, and applicable compliance requirements
- Ability to work independently, prioritize time-sensitive requests, and escalate complex issues appropriately
- Must be able to obtain and maintain applicable jurisdictional gaming licenses, if required
Benefits
Comp & perks- 401(k) savings plan with company contributions
- Medical insurance
- Dental insurance
- Vision insurance
- Life and disability coverage
- Paid time off
- Tuition reimbursement
- Wellness programs
- Bonus or commission opportunities may be available, depending on the role
- Inclusive work environment
- Equal employment opportunities