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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in casino operational business practices, software configuration, implementation, and training, while providing exceptional customer service and support. Capable of collaborating cross-functionally and developing strong relationships with casino personnel at all levels.
Highest-signal resume keywords
Casino Operations ExperienceIGT Software ProficiencySoftware Configuration And ImplementationMentoring And Training SkillsAnalytical And Troubleshooting Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AnalysisSoftware TestingSoftware SupportTechnical AptitudeCustomer ServiceProblem IdentificationTraining DevelopmentProject ImplementationConfiguration ManagementGaming Software Knowledge
Soft Skills
Interpersonal SkillsProfessional Presentation SkillsCollaboration SkillsRelationship BuildingCommunication Skills
Certifications & Qualifications
Gaming Licensing Approvals
Industry Keywords
Casino OperationsGaming SystemsIGT Gaming ProductsSlot OperationsCasino CagePlayer LoyaltyTable GamesInstructor-Led TrainingOn-The-Job TrainingVirtual Instructor-Led Training
About the role
Key responsibilities & impact- Provide consulting, business analysis, mentoring, training, and support to casino operators using IGT gaming systems products
- Support domestic systems installations and upgrades across more than 20 IGT Gaming Systems software applications
- Analyze casino business operations, identify problems, and guide customers through software configuration, implementation, testing, and training
- Configure, train, and support IGT proprietary software during installations and upgrades
- Provide first-level support during user acceptance testing and project implementation
- Apply analytical and troubleshooting skills to resolve installation and upgrade issues and achieve client satisfaction
- Collaborate with Product Management, Engineering, Course Development, Support, and Technical Training Support Services on product development, documentation, internal training, and readiness
- Develop working relationships with casino personnel at all levels, from frontline staff to General Managers, Directors, and Executives
- Participate in sales and proposal presentations and ongoing team account activities as needed
- Build business analysis, consulting, training, and support skills during the first year while maintaining gaming software and casino operational knowledge
- Establish an individual development plan with the manager
- Deliver agreed solutions within budgeted hours while maintaining high-quality work
Requirements
What you’ll need- Two (2) to five (5) years of related experience and/or education
- Knowledge of casino operational business practices, problem identification, software configuration and implementation, testing, training, and support
- Technical aptitude, professional presentation skills, and strong customer service skills
- Previous experience providing mentoring, training, and support for software integration, using a range of interpersonal and technical skills
- Ability to work cross-functionally with product, engineering, documentation, support, and training teams
- Ability to travel an average of 50%, and up to 80%, including frequent and extended travel lasting multiple weeks
- At least 21 years of age
- Ability to stand for a full shift
- Ability to pass a background check, credit check, and security investigation
- Ability to obtain required gaming licensing approvals in multiple jurisdictions
- Availability to work some weekends and holidays and overtime as required
- Casino operations experience in a gaming-related area (preferred)
- Bachelor’s degree (preferred)
- Experience with IGT software in casino and machine accounting, slot operations, casino cage, marketing and player loyalty, table games, or other gaming products (preferred)
- History of developing working relationships across all levels of casino personnel (preferred)
- Experience training others through instructor-led training (ILT), on-the-job training (OJT), and online virtual instructor-led training (VILT) (preferred)
- Ability to travel internationally (preferred)
Benefits
Comp & perks- Bonus or commission opportunities may be available depending on the role
- 401(k) savings plan with company contributions
- Medical insurance
- Dental insurance
- Vision insurance
- Life and disability coverage
- Paid time off
- Tuition reimbursement
- Wellness programs
- Equal employment opportunities and inclusive work environment